Mail and Fulfilment Associate

General information

Career area

Deposits Operations

Country

United States

Work Location(s)

1100 Virginia Drive, PA

State

Pennsylvania

City

Fort Washington

Remote?

No

Ref #

17168

Posted Date

Monday, March 18, 2024

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

As the Mail and Fulfillment Associate, your primary responsibility will be to receive, open, review, sort, forward, and log incoming correspondence. You will ensure that all Federal and State Regulations, contractual compliance and Company guidelines and standards are met. There is also a component of fulfilling customer needs to ensure customer satisfaction. If you are an outgoing self-starter with a positive attitude to assist us in processing fulfillment and preparing correspondence, then this role is for you! This role will also be cross trained in additional Account Servicing processes to assist during peak volumes.

Shift - Monday through Friday 8:30am to 5:00pm EST -

Hybrid scheduling, Monday through Wednesday (3) days in the office, Thursday, Friday (2) days at home required

The Work Itself

• Review all incoming pre-sorted and/or scanned mail, prioritizing by urgency and as per compliance requirements and department guidelines.
• Process automated letter request via Salesforce cases, generate correspondence and fulfillment requests as directed, making certain that timeframes and service level standards, as dictated by the customer/workflow are met with 100% accuracy.
• Serves as a primary contact for the resolution of Account Servicing issues.
• Interacts with the Customer Care Call Center, Ally Bank customers, as well as non-customers (potential customers).
• Recommends procedure/policy changes needed to avoid risk to the bank and improve the customer experience.
• Comply with all department & company policies and procedures.
• Maintain a professional demeanor in all interactions with team and all internal departments.
• Completes cases and assigned tasks within department service level and quality standards.
• All other duties as assigned.

The Skills You Bring

• Experience in back-office banking or retail banking preferred
• Customer service experience a plus
• Basic computer skills a must
• Ability to work independently
• Ability to understand, analyze, and interpret various types of documentation in order to determine appropriate action

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging

49920

Experienced

55120

Expert

60320

Incentive Compensation: This position is eligible to participate in our annual incentive plan.