Mail - Customer Service Associate

About Exela
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com or @exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

Job Description
Responsibilities: • Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)

Lift heavy boxes, files or paper when needed• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude• Demonstrate flexibility in satisfying customer demands in a high volume, production environment• Consistently adhere to business procedure guidelines• Adhere to all safety procedures• Take direction from supervisor or site manager• Maintain all logs and reporting documentation; attention to detail• Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)• Operating mailing, copy or scanning equipment• Shipping & Receiving• Handle time-sensitive material like confidential, urgent packages• Perform other tasks as assigned• Scanning incoming mail to recipients• Perform file purges and pulls• Create files and ship files• Provide backfill when needed• Enter information daily into spreadsheets• Identify charges and match them to billing• Sort and deliver mail, small packages

Minimum Requirements:• Minimum of 6 months customer service related experience• High school diploma or equivalent (GED)

Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)• Experience running mail posting equipment a plus• Excellent communication skills both verbal and written• Lifting up to 55 lbs with or without accommodations• Willingness and availability to work additional hours if assigned• Ability to effectively work individually or in a team environment• Competency in performing multiple functional tasks• Ability to meet employer's attendance policy