Mail Services Lead

About Exela
Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com or @exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

Job Description
Responsibilities: • Can manage complexity, demonstrate flexibility, prioritize tasks, delegate and execute in a fast-paced production environment• Ability to successfully lead the team during the absence of management• Supervise and cross-train staff / activities• Balance the workload within the team• Take direction from management• Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)• Lift heavy boxes, paper as needed (up to 40 pounds)• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude• Demonstrate flexibility in satisfying customer demands in a high volume, production environment• Consistently adhere to business procedure guidelines• Adhere to all safety procedures• Maintain all logs and reporting documentation; attention to detail• Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)• Operating mailing, copy, or scanning equipment• Shipping & Receiving• Handle time-sensitive material like confidential, urgent packages• Resolve internal and external client issues efficiently and in a timely manner• Perform other tasks as assigned• Scanning incoming mail to recipients• Create files and ship files• Provide backfill when needed• Enter information daily into spreadsheets

Minimum Requirements: • Minimum of 6 months customer service related experience• High school diploma or equivalent (GED) required Qualifications:• Keyboarding and Windows environment PC skills required (Word, Excel, and PowerPoint preferred)• Experience running mail posting equipment a plus• Excellent communication skills both verbal and written• Heavy lifting up to 40 lbs• Willingness and availability to work additional hours if assigned• Ability to effectively work individually or in a team environment• Competency in performing multiple functional tasks• Ability to meet employer's attendance policy