Mail Specialist I

Division or Field Office:

Customer Service Division

Department of Position: Operations & Strategy Dept

Work from:

Erie Home Office Salary Range:

$28,455.00 - $45,453.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Receives, sorts, delivers, and/or prepares all mail for delivery. Incumbent may be responsible for one or more of the following: Incoming Mail, Outgoing Mail, Policy Assembly and Mechanical Mailing.

• This is an in office position on 1st shift.
• The hiring manager will also consider candidates for Mail Specialist II. Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.

Duties and Responsibilities

• Receives and sorts Erie Insurance mail from internal/external sources.
• Sorts cash payments for processing area according to type of payment.
• Serves as liaison for Agents with regard to address updates and system questions.
• Ensures that any unopened or undistributed mail is locked away at the end of the day.
• Assists in additional company mailing projects.
• Specific duties by discipline:

Incoming Mail:

• Oversees opening, sorting and routing of incoming mail.
• Picks up and delivers all inbound and interoffice mail according to prearranged schedules.

Outgoing mail:

• Receives, sorts and prepares mail for Agents, branch offices, postal and Express delivery.
• Determines recipient and best method of delivery.
• Updates Agent information in computer system for directional sheet posting and placement of physical boxes at personal work station.
• Makes preparations for outgoing postage, mail and packages.
• Provides courier service to general management staff requiring immediate or time sensitive deliveries.
• Maintains courier van (gas, tires, etc.) and refers any problems to supervisor.

Policy assembly:

• Sorts, assembles and mails insurance policy packets to Policyholders.
• Operates mechanical folding machine when necessary.

Mechanical mailing:

• Operates and maintains mechanical mailing equipment to prepare outgoing mail in a very efficient manner.
• Prepares and maintains weekly output reports of machine for section supervisor.
• Complies with appropriate safety measures relating to the operation of mechanical mailing equipment.
• Performs weekly preventative and general maintenance of all mailing equipment in accordance with established procedures and schedules.

Duties and Responsibilities (cont'd if applicable)

• The first two duties listed as well as all specific discipline duties are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
• This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Values Diversity

Self-Development

Nimble Learning

Collaborates

Customer Focus

Cultivates Innovation

Instills Trust

Optimizes Work Processes

Ensures Accountability

Decision Quality

Qualifications

High school diploma or GED required. Willingness and ability to work weekends, holidays and/or various shifts as scheduled, is required. For those Employees performing regular courier duties, a valid driver's license and good driving record required. Working knowledge of postal rules and regulations preferred.

Physical Requirements

Lifting/Moving 0-20 lbs; Often (20-50%)

Lifting/Moving 20-50 lbs; Occasional (

Ability to move over 50 lbs using lifting aide equipment; Occasional (

Driving; Occasional (

Pushing/Pulling/moving objects, equipment with wheels; Often (20-50%)

Manual Keying/Data Entry/inputting information/computer use; Occasional (

Climbing/accessing heights; Rarely