Mailroom Operativee

Job Title:  Mailroom Operative

Department: Operations

Reports To: Assistant Facilities Manager

Job Profile: To provide an effective, efficient and courteous floor support service, always delivering the highest quality of service to the firm.

Shift Pattern: The working hours are currently 35 per week, Monday - Friday with start and finish times being staggered between 09:00hrs and 18:00hrs.
Salary: £28,400
The Floor Support Coordinator (“FSC”) is based in the General Office -2 the post is uniformed and appearance is required to be of a high standard at all times.

The Floor Support Coordinator will be responsible for ensuring:

• The delivery/collection of mail/photocopying/files/stationery to and from all floors.
• Assisting with allocation and resetting of staff lockers
• The delivery/collection of photocopying/files/to and from reprographics to all floors and logistics
• Inter-departmental delivery/collection of documents/items on a daily basis or as necessary
• That all mail is sorted correctly and to the agreed targets
• That all mail is correctly franked and to the agreed targets
• The delivery & collection of courier mail to/from the Mail Room on a regular basis or as instructed or as determined by business need
• Registered and Recorded Mail is processed correctly
• All outgoing boxes are clearly banded & wrapped effectively
• Distribution of archive boxes as instructed or as determined by the business need
• The delivery/removal of boxes to/from Conference Rooms/room to room as determined by the business needs
• Other tasks or duties as requested by the Facilities Supervisor and/or the Support Services Manager are competed
• That stationery in Repro Zones (“RZ”) are kept to the agreed designated levels
• Assisting with delivering and the supply of stationery to the on-floor users as and when requested
• Photocopier paper is delivered to RZ/FSO, and that stock levels are replenished regularly.
• The internal meeting rooms are kept clean and tidy, notifying operation’s where necessary
• All telephone calls are answered, and any messages left on the FSO telephone/s are checked and actioned within the required SLA, referring on when necessary
• That the floor confidential wastepaper bins are checked and removed and replaced with empty bins as and when required
• All courier items are collected from the floor users as and when requested, arranging delivery via the Logistics Office
• Multi-tasking and diversifying to the standard expected, thus enabling work to be actioned to pre-agreed targets

Key Skills, Competencies and Qualities:

• Knowledge of Norton Rose or similar systems and procedures including the way in which they are delivered
• Ability to use a PC Word/Excel
• Smart & professional
• Ability to deal with clients/staff at all levels
• Good communication skills
• Good attention to detail
• Ability to work well under pressure
• Ability to prioritise work
• Ability to use initiative
• Ability to be proactive
• Excellent customer service skills with a helpful and can-do attitude

We are an equal opportunity employer and welcome applications from all qualified individuals. We look forward to hearing from you