Mainframe Technical Support CICS - Senior Infrastructure Engineer

About this role:
Wells Fargo is seeking a Senior Infrastructure Engineer in Technology as part of Mainframe Operations and IT Service Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Lead complex initiatives to develop infrastructure to provide solutions for business applications
• Participate in various projects intended to continually improve or upgrade the infrastructure
• Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
• Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
• Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
• Design, code, test, debug and document programs using Agile development practices
• Make decisions in technical designs, implementation plans and identify project risks and resource requirements
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Recommend courses of action to maintain cost effectiveness and achieve results
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with customer and vendor

Required Qualifications:

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years' experience supporting mainframe infrastructure software technologies that may include any of the following: CICS TS, CICSPlex Systems Manager, CICS Transaction Gateway, MQ Series, IMS, CAFC.
• 2+ years working experience working with debugging tools that may include any of the following: Mainview, CICS Abend-Aid, CICS Interdependency Analyzer, Performance Analyzer, Intertest and Xpediter.

Desired Qualifications:

• Working knowledge of SMP/E , zOS concepts including JCL, COBOL.
• Performing 2nd or 3rd level technical support for mainframe infrastructure software.
• Demonstrate strong skill levels in multiple skill areas, particularly those relevant to CICS.
• Assist service partners in problem resolution. Follow-up and communicate unresolved problems
• Provide 24x7 on call coverage on a rotational basis and general problem resolution support to our service partners.
• Assists in the configuration, design troubleshooting and remediation of complex environments.
• Work cooperatively with our peer mainframe technical support teams, application development teams, and their lines of business.
• Communicate effectively with service partners to identify needs and evaluate alternative technical solutions and strategies. Continually define ways to increase service partner satisfaction and deepen partner relationships.

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

Posting Locations:

• 2600 South Price Road - Chandler, Arizona 85286
• 1525 West W T Harris Blvd. - Charlotte, North Carolina 28262
• 1301 Solana Blvd. - Westlake, Texas 76262
• 800 S Jordan Parkway - West Des Moines, Iowa 50266
• 550 S 4th Street - Minneapolis, Minnesota 55415
• 333 Market St - San Francisco, California 94105
• 150 E 42nd St - New York, New York 10017

Salary Range:

Depending on Location: $84,000 to $179,200

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$84,000.00 - $179,200.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
10 Nov 2024
* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.