Major Incident Manager

Infosys is seeking a skilled Major Incident Manager to join our Team. The ideal candidate will have extensive experience with understanding of major incident management, managing bridge calls, RCA and postmortem details.

Required Qualifications:
• Candidate can work remotely from any locations within the U.S. This position may require travel to project location.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience
• At least 4 years of experience with Major Incident Management.
• Drive bridge calls to coordinate all stakeholders and direct towards resolution of issues

• Lead the incident management process for high-priority incidents, ensuring timely resolution and minimal business impact.
• Coordinate with cross-functional teams including IT, operations, and customer service to resolve incidents efficiently.
• Maintain detailed incident records, create post-incident reports, and conduct root cause analysis to prevent future incidents.
• Implement and enhance incident management frameworks, ensuring alignment with ITIL best practices.
• Provide regular updates to senior leadership and stakeholders on incident status and resolution progress.
• Participate in RCA and postmortem discussions
• All applicants authorized to work in the United States are encouraged to apply

Preferred Qualifications:
• Working knowledge of: ITIL and process changes
• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources
• Exceptional Organizational Skills
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse/ multiple stakeholder environment

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

Estimated annual compensation range for this role will be as follows:
In CA/ WA / NY / CO: $73,000 to $102,200
In Washington, DC: $66,500 - $100,300

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off