Managed Services Analyst I

The Managed Services Analyst I (MSA I) will be responsible for providing administrative support for managing customer relationships with customers participating in GHX managed services offerings. Will coordinate with internal teams on assigned programs aimed to increase utilization and value of GHX solutions and services. Add customer value and ensure customer retention with improved customer satisfaction levels within project assignment. The MSA I will have a passion for customer service and performance excellence. In addition, this role will demonstrate good communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally.

Principle duties and responsibilities:

The Managed Services Analyst I (MSA I) provides administrative processes support for routine, “behind the scenes” support for tasks such as, data entry, order and application processing, document verification, calling vendors, and preparing/sending mailings. Routine decision-making, all the while focused on efficient processing of high-volume transaction-oriented assignments. Scope of work is defined by the contractual nature of the business outsourcing agreement.

Responsibilities:

• Project Management
  • Increase supplier utilization and adoption of customer’s GHX offerings
    • Call suppliers on behalf of our customers to obtain purchase order acknowledgment
    • Enter purchase order acknowledgments into GHX’s Order Center via WebDirect
    • Collect supplier account information and update GHX’s Registration Center
    • Complete campaigns to convert vendors’ primary contact from fax to email
    • Communicate any process issues and improvements to Customer Success Managers.
  • Proactively review and update Salesforce and MyExchange for accuracy and efficiency
• Collaboration
  • Work with Managed Services Team to ensure effective delivery and adoption of solutions
  • Work with internal teams to deliver value to suppliers and providers and increase adoption of GHX’s recommended practices
• Communication
  • Assist in the maintenance of the team’s reference and process materials
  • Provide market feedback on current solution capabilities
  • Provide market feedback on customer challenges and needs
  • Document all necessary facts and communications in Salesforce and MyExchange
• Other responsibilities, as assigned

Required Qualifications:

• Bachelor’s degree or equivalent combination of education and related experience
• 2+ years prior customer support experience preferred
• Strong technical skills; ability to learn and explain software systems to end-users
• Strong analytical and problem solving skills
• Ethical, enthusiastic, and results-driven attitude
• Clear and effective verbal and written communication and presentation skills

Competencies:

• Efficient Time Management - manage multiple accounts and deadlines within project base
• Collaborative Attitude - work well in a team environment
• Effective Communication - excellent phone, written, webinar and presentation skills to multiple levels of leadership with customers as well as internal teams
• Problem Solving - Turn customer needs and problems into opportunities to discover new solutions and build the GHX brand
• Flexibility – adapt well in a fast paced, growing and innovative environment. Must be able to adjust to changes in both internal and external customer needs

Preferred Skills:

• Experience in Salesforce or other CRM preferred
• Thorough knowledge of Microsoft Office, particularly Excel
• Experience with healthcare supply chain preferred

Estimated Hourly range for this position: $15.00 - $20.00

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/