Managed Services Engineer
Job Description
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.
The Managed Services Engineer is responsible for working directly with customers to establish and execute their security awareness program. ZR
Responsibilities:
- Act as the Subject Matter Expert on all things security awareness related
- Develop and maintain knowledge of a customer's specific business requirements as it relates to a security awareness training program
- Maintain detailed administrative records pertaining to each customer’s account including customer communication, scheduled action items, and follow-up tasksÂ
- Successfully implement a customized security awareness program based on a customer’s requirements including the creation of groups and campaigns
- Respond to issues communicated by the customer and work through to successful implementation/resolution while meeting or exceeding all service level and customer satisfaction objectives
- Follow standard departmental operating procedures
- Effectively prioritize and manage individual managed service requests
- Individually contribute to the team’s meeting or exceeding their service KPIs
- Contribute with feedback to improve existing KnowBe4 products, FAQ’s and documentation.
- Create custom reports for customers based on data/analytics from the console
- Communicate results from the reports to the customer and tailor suggestions regarding the training program to ensure customer is receiving the most out of our products
Minimum Qualifications:
- Bachelor’s degree or four years equivalent work experience
- Experience with Gmail and Google Docs
- Experience with MS Office (PowerPoint, Word, and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Strong verbal and written communications
- Excellent time management and organization skills
- Ability to travel on site and speak directly to customers (infrequent)
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Date Posted
02/15/2023
Views
5
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