Managed Services Professional (Hybrid)

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

The Professional Managed Services role will be part of the CMSO Service Transition Global organization. The Professional Managed Services role is focused on supporting Sales, Pre-Sales and Service teams in reviewing, consulting, writing a standard response to Centrally delivered Managed Service opportunities. This role will help in driving demand and closing unique service growth opportunities and will report into the Service Transition Global Director and dotted line to the CMSO VP. This role will work closely with Territory VP’s, Area Sales Managers (ASM), Account Executives (AE’s), and Regional Service Managers (RSM’s) on target accounts and strategies specifically for managed services.
Job Description

Scope of Responsibilities/Expectations: 

Specific activities will include design and delivery of the Managed Service response to RFP & RFI’s. The role will help in crafting a standard response by adding in the CSMO ITIL process, tool, and policy’s. The role will be cultivating and leveraging customer relationships. 

This individual will direct the efforts of cross of functional teams in the development, execution, and sale of comprehensive managed service sales strategies. Examples of opportunities may include Subscriber as a Service, stagnant P25 systems that have bought an SUA, MAP’s that contain complicated service offerings, P1 CAD as a service. This role will also be expected to focus on under penetrated long term maintenance customers or competitive MA customers that the Account Executives have not had success moving. 

Other critical responsibilities include the following:

• Develop and implement a comprehensive ‘Add On’ sales plan for each account within the assigned geography covering the Public Safety Applications portfolio of Motorola Smart Public Safety Solution products and services.

• Coordinate a diverse team of internal & external, CMSO, Offer Management, Pre-sales resources to assess customer needs and address their requirements.

• Act as a trusted advisor to influence a customer's technology platform decisions and develop preference and loyalty for Motorola Solutions.

• Develop strong relationships with key decision makers and influencers within the existing customer base. 

• Working level knowledge of Managed Service and Performance Management (SLA/KPIs).

Specific Knowledge/Skills: 

• Demonstrate competency in strategic planning and business development

• 10+ years of experience in software solutions, specifically in the Telecommunications/Service Provider industry

• 5+ years experience leading a Managed Services team, ideally globally

• Working knowledge of performance/operation metrics

• Advocate for proven standardized processes and methodologies

• The ability to work under a heavy workload in a time critical environment

• Experience planning support for a multi-discipline operation

• Experience managing budget, cost and pricing of support services

• Proven success building highly engaged, high-performing teams that everyone wants to be a part of

• A team-player mentality

• Knowledge of Public Safety operations a plus

• Some sales experience and must understand Motorola’s full offering of equipment and services. 

• Have experience in Centralized Operations Management and Delivery

• ITIL experience

• Track record of success in cultivating and managing relationships with government executives, mid-level management, supervisors, and support personnel. 

• Strong customer relationship skills required. 

• Excellent communication (oral, written and presentation), interpersonal skills, and problem solving abilities required. 

• Excellent negotiation skills.

• Highly motivated and results orientated. 

Key Behaviors:

Displays professional integrity, focuses on client service, builds and sustains relationships, strategic planning, develops and leads the team, demonstrates boldness, communicates with impact, demonstrates incisive thinking, demonstrates respect for others, plans and organizes, maintains industry awareness and builds bench strength.

Basic Requirements

• Minimum of a Bachelor's Degree and 8+ years of experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.