Managed Services Technician l (Emergency Call-Handling)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe emergency call-handling Managed Services team is dedicated to providing comprehensive support to ensure the seamless operation, security, and optimization of our clients' public safety environment. We aim to deliver high-quality, proactive, and reliable IT services that align with our customers' operational needs. These services include Patch Management, Antivirus, and Disaster Recovery.
Job Description

Manages the planning, software installation and configuration, optimization, operations, and ongoing maintenance of the 911 consoles and servers. Responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-documented, sustainable, and scalable. Monitors ongoing practices to ensure consistency with policies, compliance regulations, and control requirements. Trains and evaluates personnel to ensure the efficient operation of the function.

Basic Requirements

• System Support Experience: 1 - 3 years
• Supports, monitors, tests, and troubleshoots hardware and software problems
• Performs installation and maintenance of regular patching, validation, and recovery activities
• Partners with Technical Support to recommend and schedule repairs
• Provides end users support for applications services. Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.
• Reports to Software Upgrade Manager.
• Experience with Windows System Administration, Linux, and Unix
• Configure and support software deployment to align with customer local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.
• Maintain deployment of antivirus and Windows security patches.
• Monitor network stability during software deployment to ensure network availability to all system users and perform necessary maintenance to support network availability.
• Responsible for responding to Disaster Recovery Alerts
• Strong documentation skills
• Analytical, fast learner, team-oriented, flexible with strong communication skills.

• Key experience: Windows Admin Experience, Acronis Backup Solutions, VEEAM Backup, Disaster Recovery troubleshooting, McAfee, MDR Solutions, Trellix, Service Now 
• Big Plus: Linux, Kaseya VSA, Datto AV, 9-1-1 experience.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].