Management Supervisor

WHAT WE NEED FROM EVERYONE:

Live our values & do the brave thing.

Our Values: Good Enough is Not Enough. Grab an Oar. Be More Human. Play Like a Pirate.

Doing the brave thing is about courage. It’s about never being a spectator. Speaking up with clarity and conviction and kindness. Not hedging our points-of-view with clients or each other. Saying what we think when it’s in the best interest of the idea or the people, even if it’s uncomfortable. Being willing to take smart risks. Making tough decisions without agonizing. And, being transparent and vulnerable in search of the best. This is the expectation for all of us. In turn, we commit to perpetuating a culture where bravery is rewarded and support is always within reach.

WHAT YOU WILL BE DOING: 

• FOSTER IDEA DEVELOPMENT
  • Ability to lead internal creative discussions from briefing to feedback to providing POV to clients 
  • Viewed by creative team as someone who is a vocal advocate for the work both internally and externally

• MAINTAINING A STRONG CLIENT RELATIONSHIP
  • Strong relationship with mid-level to senior clients 
  • Conversation leader - ability to share strategic and creative POV independently of their manager 
  • Guides client feedback to get to the root of the issue and protect the creative, versus accepting and reacting to executional requests
  • Researches client’s quarterly reports / filings to help find insights for agency’s strategic POV

• EXPAND ON INTERNAL RELATIONSHIPS/PEOPLE DEVELOPMENT
  • Supports the Brand Director and/or Group Brand Director based on structure of the business 
  • Collaborates with Strategy to lead strategic development and momentum on their projects
  • Mentors and oversees Brand Executives and Brand Supervisors - responsible for their development and provides guidance

• EXHIBIT BUSINESS/INDUSTRY KNOWLEDGE
  • Learns SOW and fee development in support of the Business Director and/or Group Business Director
  • Builds understanding of account profitability (margins, OOS, FTE Allocation, Burn, etc)
  • Leads production/execution of 360 campaign elements including but not limited to: TV, Digital Video, Video Content, Radio, Outdoor, Print, Social, Stunts/Experiential/Activations

• POSSESSES STRONG COMMUNICATION SKILLS
  • Is able to connect the dots within and across the initiatives they are leading 
  • Can easily troubleshoot and be solution-oriented

• EXPAND ON CURRENT MANAGERIAL SKILLS
  • Owns integration across the agency as well as partners
  • Create POV to defend the work
  • Clients should trust their business knowledge and strategic POV

• STRONG DESIRE TO DRIVE BUSINESS RESULTS
  • Understands agency profitability and staffing issues
  • Proactively looks for opportunities to grow the business/organic growth opportunities
  • Monitors and understands the impact of the work on client’s KPIs 

WHAT SETS YOU APART:

• Storyteller: You understand how to tell a story, possess exceptional presentation skills, and have the ability to influence outcomes.
• Builder Mindset: For both ChiatDay and our clients, we’re building and improving new processes as we go. We need someone who will be proactive in identifying paths to be better.
• Collaborative: ChiatDay and our clients are team-oriented. Bringing out the best ideas requires everyone to work together.
• Patient Teacher: Whether encouraging and educating our internal teams or leading our client.
• Curious and Independent Learner: We expect everyone to seek ongoing learning in new methodologies, brand strategy, and platforms.

QUALIFICATIONS:

• 7+ years of experience in account management, business strategy or a similar role
• Bachelor’s degree or equivalent experience in a related field
• Critical experience in account management overseeing business.
• Solutions-oriented approach mindset with a sharp, strategic marketing instinct. 
• Junior/mid-level account team management experience.
• Thorough technical production experience through 360 activations, including films and social/digital.
• Proven ability to build strong client relationships.

All hires must be located in or willing to relocate to Los Angeles to work from our offices hybrid three days a week. 

The annual salary range for this type of role varies between $100,000-$130,000 and may vary depending on the candidate’s experience. Other compensation includes relocation costs, if applicable. Benefits for this role include health/vision/dental insurance, 401(k), stock purchase, vacation, sick and personal days, Also, you will be eligible (approximately thirty days after you commence employment) to participate in all disability, life, travel insurance plans and programs, retirement plans subject to the terms and conditions of such benefit plans. Please don’t let our posted ranges keep you from exploring this or any other exciting opportunities within TBWA.

This job requires you to have the COVID-19 vaccine.  If you have a medical or religious reason for not receiving the COVID vaccine, the agency will engage in a discussion with you about whether there is a viable accommodation that can be provided.