MANAGER

Location Designation: Hybrid

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

Manager - Life Solutions

Job Description:

New York Life Insurance's Service Organization strives to provide best in class service by making every experience a positive one. It is the hallmark of what we do and how we keep good going. We are looking for customer focused accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.

Our Service Organization is seeking a dynamic and forward-thinking leader to help front line team members build strong relationships with our life insurance policy holders. If you like leading by example, motivating and developing others, and coaching customer service professionals on providing outstanding service, this opportunity is for you!

Key Responsibilities:

• Take responsibility and ownership of the team's individual and collective performance, continuously driving towards improvement
• Lead, coach, and empower a team of Customer Service Representatives to provide low effort, high quality service
• Engage and empower employees to question the status quo, seek mutually beneficial solutions, and raise ideas on how we can improve service
• Step in as needed to help resolve escalated customer situations with full ownership
• Understand NYL policies and procedures in order to apply them consistently and teach others
• Collaborate with other leaders on ways to provide better service, save money, and increase team morale
• As business needs require, remain flexible with regards to schedule and teamwork
• Hold team members accountable to our goals and expectations, including disciplinary action

Desired Skills & Experience:

• Bachelor's Degree preferred or equivalent work experience
• Experience leading and motivating others to achieve individual or team goals
• Experience successfully resolving complex and/or escalated customer situations and showing others how to be successful
• Excellent written and verbal communication skills; ability to communicate effectively with all levels in the company
• Strong organizational skills with the ability to multitask
• Knowledge of Life Insurance (Term, Whole Life, Universal Life) products preferred
• Strong technical and analytical skills required (Proficient PC skills including Word and Excel, with the ability to navigate multiple applications)

Training & Development:

This position will undergo a comprehensive on the job training environment to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Salary:

Competitive base salary, plus bonus eligibility

Benefits:

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts

Career Opportunities:

New York Life offers a variety of career opportunities within the Service Organization, including management, quality control, training, underwriting and claims.

Salary range: $55,000-$85,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 88670