Manager-Account Development (AIA)

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Small Merchants play a critical role in the strength of our economy and American Express has a history of being an advocate for Small Merchants. By providing marketing, payment solutions, and developing signature programs such as, our year-round Shop Small and Small Business Saturday programs, American Express has been transformative in helping Small Merchants get more customers to their businesses over the years.

Global Merchant & Network Services (GMNS) is the merchant network at American Express that acquires and maintains relationships with millions of merchants around the world who welcome our payment products. The Regional & Centralized Client Group (RCCG) sits within GMNS and is an Account Development team responsible for building unique experiences for merchants through effective client management, providing world-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources.

The Centralized Client Management (CCLM) team sits within the Regional and Centralized Client Groupand is responsible for developing relationships with small Merchants with $1 -$3 million in annual charge volume. The Manager of Account Development (Client Manager) is tasked with growing business by driving merchant retention, increased billed volume growing merchant satisfaction, and driving welcomed acceptance for our cardmembers in a portfolio of approximately 250 small merchants.

The Client Managers serve as dedicated resources to our Merchants that help them manage and optimize their investments, payment processing and card acceptance experiences. They are responsible for delivering value to Merchants through providing unique insights and merchant centric solution to drive profitability and growth.

How will you make an impact in this role?

• Serve as Merchant expert for payments solutions within portfolio to deliver on the GMNS value proposition.

• Oversight of a portfolio of approximately 250 Merchant relationships.
• Retain and grow discount revenue along with the ability to identify opportunities to value selling.
• Manage and deepen merchant relationships within portfolio of clients through phone and email communication.
• Maintain a detailed understanding of the customers' business, their organizational goals, and objectives.
• Develop and implement customized and strategic account plans.

• Use insights selling skills to teach clients, problem-solve, and tailor sophisticated merchant solutions.
• Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.
• Identify and develop relationships with decision-makers within client organizations to influence program management and growth.
• Uncover opportunities for growth and drive expansion of American Express card acceptance with our Merchants.
• Understand and stay abreast of payment industry current events, competitive insights, and economic impacts.

• Manage escalated issues, risk, submission monitor, annual compliance, and regulatory activities.
• Communicate and execute pricing changes.

Minimum Qualifications

• 4+ years account management/business development experience with a proven ability to drive top results required.
• Strong financial acumen, understanding of business financials and ability to create a financial business case is a high priority skill set and required
• Effectively sell card acceptance value strongly preferred.
• The core job responsibilities will be conducted over the phone and will require excellent phone presence and strong verbal communication.
• Demonstrated success in pipeline management as well as strategic account and portfolio planning.
• Strong sales skills including negotiation, influencing and collaboration skills required
• Intuitive, Intellectual curiosity and investigative abilities to uncover at risk and suppression behavior.
• Strong will to succeed and a positive, tenacious attitude.
• Ability to deal with clients across all markets/industries.
• College degree preferred
• This is a fully virtual position. We highly prefer that candidates reside in Phoenix, AZ but are open to considering candidates in other locations throughout the Continental US

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.