Manager, Account Management

Job Description

Job Summary

The Manager, Enterprise Accounts delivers relationship management and account oversight of AMN's Nursing MSP accounts by cultivating successful client relationships, and collaborating with internal and external partners to design and execute account strategies - including expansion of AMN service offerings- to increase revenue, market share, fill rate and overall customer satisfaction. This role leads the account management function for the Travel Nurse division by driving business growth plans for TOA & Order Volume, participating in strategic initiatives, and implementing action plans for developing and engaging team members in order to increase fill rate, market share, TOA, revenue, and profitability of the division and AMN Healthcare.

Job Responsibilities

Maintains and assists in expanding MSP client relationship through direct contact to increase utilization of AMN services, assists with facility order projections, cross-sells AMN services, reviews and shares best practices across MSP clients, and resolves escalated service calls in order to position AMN as a critical partner in the clients' success.

Reviews and interprets MSP contractual terms to keep internal partners and clients (i.e. Client, AV, Recruitment, Billing) educated and informed of contractual obligations and manages changes in scope of Statements of Work.

Creates and submits reports to clients in order to communicate activity, key metrics, and strategy development.

Develops and presents customized Business Reviews to client to communicate recent activity and overall effectiveness of the relationship between AMN and the MSP client.

Strategizes with division leadership to ensure production of team member KPIs in order to drive performance and exceed monthly revenue and operations plan.

Reviews TOA targets with team members and implements strong tactics to ensure targets are reached and exceeded.

Interprets and cascades enterprise-wide company goals in terms of operations plans and production expectations for department leadership in order to communicate & reinforce strategy.

Implements strategies with account management teams and operations support to increase fill rate by client by interpreting fill rate performance data and analyzing competitive landscape.

Leverages corporate resources, policies and structure to staff and develop engaged teams in order to achieve strategic and financial goals with the largest return on investment.

Facilitates weekly team meetings and 1:1 meetings with Account Managers to conduct training, monitor progress to goals, coach, strengthen communication, and collaborate on process improvement in order to reach team production objectives.

Education

Bachelor's Degree | Preferred

Minimum Work Experience

3+ years in healthcare industry.

2+ years management experience.

3-5 years sales experience in the service industry and/or recruiting experience.

3-5 years in managed services oversight, large account program management, or similar industry related sales, account management or service delivery experience.

Work Environment

Job is typically performed in a general office environment.

Physical Requirements

Sitting: Remaining in a normal seated position.

Handling: Seizing, holding, grasping, turning or otherwise performing precision work with hands.

Talking: Expressing or exchanging ideas by means of the spoken work.

Hearing: Receiving detailed information through oral communication.

Vision: Clarity of vision at near or far distances.

Our Corporate Social Responsibility

AMN Healthcare is a federal government contractor and a large employer and will comply with federal regulations mandating COVID-19 vaccines and legally required accommodations.

Our Core Values

Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation

AMN's Commitment to Diversity, Equality and Inclusion

At AMN, our diversity, equality, and inclusion philosophy is grounded in the belief that we should respect all voices, seek diverse perspectives, and succeed when we act together as a positive force for all of humanity. We have the opportunity to influence each other, our industry, and our communities by fostering a diverse team with a passion for social justice and equity. We are committed actively engaging in building an organization and society where equality is the norm, equity is achieved, and inclusion is universal so that we may all thrive.

Pay Rate

$56,500 - $70,500 Salary

Final pay rate is dependent on experience, training, education, and location.