Manager, Account Management

Figma is growing our team of passionate people on a mission to make design accessible to all. Born in the browser , Figma helps entire product teams brainstorm , create, test, and ship better designs , together. From great products to long-lasting companies, we believe that nothing great is made alone-come make with us!
Figma is looking for a Manager of Mid-Market Account Management to join our dynamic team of creatives, engineers, marketing wizards, and brilliant business folks. You aren't the typical sales leader, and we aren't the typical design tool company. At Figma we think outside the box, lift constraints that block our imagination everyday and we expect you to do the same. With this role you'll get in at the ground floor in a fast - growing sales org anization . You'll lead a team that driv es meaningful relationships with our existing customer base in a way that adds value to the ir experience and revenue to our bottom line.
Figma is growing and moving fast. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of customers. You won't be alone! Figma has an incredible team and you'll work closely with other groups including Support, Solutions Architects, Operations, Product, Marketing, and Enablement. Your team of Mid-Market Account Managers will be responsible for the engagement, expansion , and retention of our rapidly growing customer base. You will report to the Director of Account Management.
What you'll do at Figma:

• Be accountable for the engagement, expansion , and retention of our fast - growing customer base in the mid-market segment (companies of < 2>
• Interview, hire, and train new team members as we scale the organization (you'll be building our second Mid-Market Account Management team from the ground up)
• Lead a team of motivated and diverse individuals to foster an environment of success
• Provide ongoing feedback and coaching to your team based on our sales methodology while also guiding their career development
• Participate in customer meetings and workshops while also sharing the voice of the customer with our product, design, and engineering teams
• Help shape and further develop A ccount M anagement processes and strategic initiatives - especially those aligned with operating at scale as your team will each have books of 150+ accounts
• Test and refine growth and acquisition strategies through data, segment-specific value drivers, and compelling stories
• Develop strong internal partnerships and collaborate cross-functionally to increase revenue opportunities

We'd love to hear from you if:

• 5+ years of experience in sales (preferably SaaS)
• 2+ years in management (preferably Account Managers or Account Executives)
• Strong experience building and leading successful, collaborative, and hard-working sales teams
• Consistent track record of success exceeding expansion revenue targets
• Ability to thrive in a constantly evolving and growing environment
• Understanding of our technical and competitive landscape

Read more about our team

• Investing in Figma: The Decade of Design
• How work is changing at Figma
• Figma's next product is a multiplayer whiteboard called FigJam
• Software Design Startup Figma Is Now Worth $10 Billion

At Figma, one of our values is "grow as you go." We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.