Manager, Account Management

Manager, Account Management

Summary of the role

The Manager, Sales & Account Management will be responsible in managing and growing existing customer accounts, identify and capture new business opportunities within a specified territory or customer segment to expand Amadeus business and revenues.

In this role you’ll / Your main responsibilities

• Sales and Prospecting: Lead all stages of the sales cycle, promote and sell products, and ensure CRM is updated. Identify and prioritize business opportunities, deliver sales presentations, and manage negotiations to closure.
• Customer Retention and Growth: Adopt a consultative approach to meet client needs, follow up to ensure customer satisfaction, and identify new business opportunities. Develop customized account plans and increase Amadeus market share.
• Account Management: Handle operational requests, ensure optimal use of Amadeus technology, and organize regular business reviews. Work with Customer Success Team to retain and grow the IT portfolio.
• Collaboration: Maintain product knowledge, support marketing activities, provide market and competitor analysis, and give feedback to Customer Solutions.
• Stakeholder Management: Build relationships with key decision-makers and translate them into winning strategies for Amadeus.
• Internal Collaboration: Drive relationships with internal stakeholders, act as the central point for customer inquiries, and contribute to cross-organizational development.

About the ideal candidate

• University degree in IT or Business with an IT component.
• Experience in IT Sales or IT Consulting (5-8 years).
• Fluent in English; additional languages are a plus.
• Strong knowledge of the travel industry and travel distribution ecosystem.
• Experience with large travel agencies and technical pre-sales consultancy is valued.

Application process 

The application process is easy and fast. Create manually your candidate profile or uploading your CV/Resumé. 

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