Manager - Account Management

Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Description

Strong systems skills; solid customer service, F&A, collections, credit analysis, analytical and negotiating skills; effective oral and written communication skills. Ability to work in a fast-paced environment and be able to thrive under pressure. Proactively manage risk, anticipate potential issues, and implement appropriate mitigations.

Managers in this role get to:

• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
• Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

The Account Manager is responsible for:

• Oversight of all financial and related activities of the team
• Analyzing, Planning, evaluating, implementing and continuously improving all aspects of program
• Addressing ongoing client's complaints and work with team close all open items
• Direct interaction with selected clients in resolving receivables delinquencies
• Oversee & initiate automation efforts for the above activities to maximize resource efficiency, improve internal controls, and/or improve policies ie SOPs, suggest strategies and report on the same
• Leadership of a team with a focus on talent development
• Handling Internal / External queries are addressed effectively on time
• Responsible for effective Knowledge Transfer of Activities from clients to Team Members
• Client's Key Stakeholders / SMEs must always be apprised of program performance, through the timely completion and submission of all requested program reporting
• Implement/Support Process Improvements
• Involve in Weekly/Monthly/Quarterly Review calls and update team on action items
• Interact and Coordinate with support functions
• Adherence to Control and Compliance
• Other duties as assigned by Management

Qualifications

Our most successful candidates will have: -

• Bachelor's degree in accounting, ACCA or equivalent with over 7 years related experience (Master's Degree is a plus)
• At least 10 years of work experience in the same industry with 5 years of management and leadership experience
• Process transformation experience required - Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner - Excellent working knowledge of MS Office applications
• Strong client-facing, communication and presentation skills; ability to assess and anticipate client needs and instill confidence
• Customer service orientation and negotiation skills
• Excellent analytical skills with strong ability to problem solve and proactively improve upon existing processes
• Medical equipment industry experience a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland's business.