Manager, Account Management

The New Business team is looking for an experienced manager to lead a team of Account Managers on the West Coast. Ideal AM Managers should have a strong understanding of both performance and branding advertisers. The AM Manager should also have an interest in training, upskilling, and coaching others, with a passion for growing revenue and reducing churn.

Please note that this role is required to be based in San Francisco, CA.

Responsibilities

• Manage a team of Account Managers, coaching functional excellence as defined in roles and responsibilities, supporting new team members in onboarding, and building their Reddit expertise.
• Partner with Account Management leadership and Sales Leadership to ensure accounts and teams are resourced to maximize positive impact to the business
• Identify and amplify industry trends; guiding KPI-driven measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing strategies for upsell opportunities
• Build a culture of cross-collaboration and best practice sharing in New Business and across the organization
• Partner with cross-functional teams (e.g. Sales Enablement, Product Marketing, Ad Support, Analytics, Marketing Science, Creative Strategy) to identify opportunities for training and defining/improving workstreams
• Identify areas of skill development; partner as appropriate in training efforts
• Advocate in service of category/vertical product interests; educate the team in the GTM process of new products/features
• Serve as an escalation point of contact for campaign-related and technical issues
• Coach and lead the team to be strategic consultants with clients
• Define account management team strategy, optimize processes, and build resources and/or tools for account managers
• Track team’s activity with an emphasis on upselling, renewals, account transitions, and activations

Requirements:

• 6+ years of experience in the digital media space
• 3+ years of experience managing a client services team
• A passion for Reddit as a user and knowledge of our ad products
• Understanding of advertising performance metrics and ecosystem
• Strong Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights
• Strong mentoring, coaching, and people management skills
• Ability to be dynamic in a fast-paced environment
• Ability to lead and multi-task with strong attention to detail
• Expert understanding of media management, campaign diagnostics, and optimization within a biddable auction advertising environment
• Demonstrated ability to identify and solve problems by analyzing large data sets
• Strong analytical and strategic thinking, with the ability to identify key opportunities and transform them into action
• Impressive relationship-building skills and comfortable communicating with senior-level executives
• Ability to work effectively with cross-functional teams and all levels of management
• Strong presentation and communication skills

Benefits:

• Annual Personal & Professional development funds
• Comprehensive Health benefits
• Workspace benefits for your home office
• 401k Matching
• Family Planning Support
• Flexible Vacation & Monthly Global Wellness Days
• 4+ months paid Parental Leave  
• Paid Volunteer time off

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