Manager - Account Management (Retail)

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Description

Sutherland is looking to add a talented Account Manager to support one of our growing Retail programs in JAMAICA! If you have the skills and experience required to run a successful program, we want to hear from you!

In an Account Manager role, you will get to:

- Oversee a growing retail program expanding to other JAM locations

- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;

- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;

- Identify the training needs that will equip the staff with fundamental skills and knowledge; - Have a thorough understanding of the various system tools and operational procedures utilized within the program;

- Collaborate with stakeholders on a regular basis for changes on promotions and updates; and

- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

Qualifications

MINIMUM QUALIFICATIONS:

- At least 3 years of program LEADERSHIP experience w/responsibility of at least a 100-headcount program

- At least 6 years of work experience in the BPO industry, retail vertical experience a major plus!

- Must be in an Account Manager role or equivalent today

- Excellent working knowledge on Microsoft Office applications

- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

- Strong analytical skills

- Strong client-facing presentation skills

- Must be able to work onsite and travel between sites as needed

Additional Information

All your information will be kept confidential according to EEO guidelines.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland's business.