Manager Account Management (Small Groups)

Managers of Account Management are responsible for the operation, direction, organization, and administration of the sales retention and service areas. Ensure effective operations to achieve organizational and department goals, strategic plans, and service standards. This leadership role leads team members supporting Small Group accounts management.

Required Experience: 5-7/+ years' sales, account management, sales operations, marketing, product development and/or related experience, with strong preference for previous health insurance, groups, and leadership experience.

Required Education & License:

• Bachelor's Degree or equivalent work experience (Two years' relevant work experience is equivalent to one-year college)
• State of Idaho Resident License or must obtain within 120 days of hire

Location & Travel:

• This position requires a local, onsite presence in Meridian Idaho, and will be based in our 10 Mile offices location. After training period and business review, may offer hybrid schedule (onsite and work-from-home)
• The Manager will travel and/or attend off site events during and outside of standard working hours, which includes regular visits to our Idaho-based District Offices located in Coeur d'Alene, Idaho Falls, Pocatello, and Twin Falls.

As a Leader, you can expect to:

• Manage a team that is responsible for the retention of group business and market segment(s) by selling the renewal, ancillary products, and/or solutions.
• Champion the development and growth of your team members through mentorship, training opportunities, and shared knowledge/experience.
• Directly manage business relationships with client accounts, brokers, and/or consultants in relation to renewal activity.
• Ensure the systems, processes, and procedures are in place to drive renewal processes and meet the needs of the client.
• Collaborate with individuals throughout the organization regarding current clients to resolve contractual and financial issues, communicate existing policies or revisions of policies and negotiate rate increases.
• Ensure team responds to inquiries, solves problems, and ensures client satisfaction.
• Manage external partnerships with brokers and/or clients.
• Coordinate with the sales team to ensure targeted sales objectives are met.

You may also:

• Analyze impact of benefit changes and costs to sell rate increases and drive to an efficient and effective renewal process.
• Work closely with senior leadership, team members, and other department staff to drive the renewal of all assigned group customers.
• Oversee the development and management of internal and external communications and procedures of group benefits, especially nonstandard benefit offerings.

#LI-Hybrid

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.