Manager, Account Management, West

About the Role:

We are looking for a dynamic and strategic thinking manager of our Client Services team in the San Francisco office. The Manager of Account Management will be responsible for working closely with the account management team to enhance their client work in providing best in class service across a list of Fortune 500 clients. The Manager of Account Management will focus on the day-to-day success of the team by providing support, guidance, and expertise to the team’s activities.  

This role will be required to be on-site twice per week.  

Responsibilities:

• Responsible for the day-to-day management of the West Coast Account Management team
• Develop an understanding of our West Coast client base and their needs
• Partner with local Account Executives and Sales Leadership to collaborate on how best to achieve revenue goals and meet client needs
• Gain a deep understanding of each Account Manager’s book of business and balance workload across the group
• Work with Account Managers to foster strong relationships with their internal partners in Sales, Media Strategy, and Ad Operations
• Empower Account Managers in their client facing activities by providing feedback and training
• Identify and report in pace and performance trends 
• Support Head of Account Management by ensuring national projects and initiatives are understood by the local Account Managers including training of new products, services and all client-facing initiatives
• Responsible for onboarding new team members in the West Coast and Central offices
• Ensure operational excellence by being the in-market expert in Account Management process  
• Oversee monthly client billing with the local team and partner with management to close each month efficiently
• Work closely with top tier clients and sales to understand campaigns objectives and the optimal execution

Your Background:

• Bachelor’s degree from an accredited university or equivalent work experience
• 6 - 8+ years’ experience in digital advertising ideally in account management or client services, an emphasis in the digital video landscape is preferred
• 1 - 2 years of experience managing at least one direct report
• Demonstrated experience in onboarding and training new team members
• Experience working with third party ad servers, measurement companies, and data providers
• Strong ability to multi-task and operate in a high pace environment
• Highly organized and efficient 
• Strong written and verbal communication skills
• Ability to problem solve and provide proactive, dynamic solutions

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