Manager-Account Manager

Imagine what we can INSPIRE with you

Moody's empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.

Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

Role/Responsibilities:

An individual contributor responsible for managing a corporate portfolio and exercising independent judgment in order to maintain customer relationships under limited guidance from manager.

Reporting To: S VP Account Management

Key Responsibilities

• Serve as primary relationship manager for a portfolio of customers under limited guidance from direct manager.

• Responsible for liaising with external parties such as issuers to resolve data and invoice issues.
• Negotiate fee and fee terms for fee arrangements, while maintaining customer satisfaction and retention.
• Provide support to management in relation to general regional account management including the ratings application process, liaising with business development and the other internal teams as required.
• Independently respond to customer queries ensuring an excellent level of customer-centric service is provided.
• Coordinate and participate in customer meetings.
• Generate documentation such as fee brochures and pricing letters to support pricing approvals and exceptions as it relates to the annual fee negotiation process.
• Source and collate information in preparation for customer meetings which may include credit research as directed by the Manager.
• Responsible for maintenance of internal databases in relation to customer details, pricing and fees

• Responsible for working with internal parties including but not limited to Billing and Collections Teams to resolve customer and invoice inquiries.
• Position requires approximately 20% US travel.

Qualifications:

• Minimum of Undergraduate / First Level degree (or equivalent) preferably in finance, accounting, business or economics.
• 4+ years of relevant work experience in the financial services industry.
• Demonstrate solid working knowledge of Capital Markets and consistently and effectively applies knowledge to their existing role.
• Strong verbal, written communication and interpersonal skills
• Ability to work effectively with and contribute to a large and diverse team.
• Ability to prioritize and to meet tight deadlines.
• Ability to be proactive and exercise initiative.
• Strong experience in using MS Office, PowerPoint and Excel
• Experience with CRM platforms, including Salesforce is a plus.

For US-based roles only: the anticipated hiring base salary range for this position is (($90,000)) to (($130,500)) , depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected] . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement . Click here for more information on your EEO rights under the law . Click here to view our Pay Transparency Nondiscrimination statement .

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.