Manager, Aged AR

What is Aspirion?

Aspirion is an industry-leading provider of complex claims management services. We specialize in Motor Vehicle Accidents, Worker's Compensation, Veterans Administration and Tricare, Complex Denials, Out-of-State Medicaid, and Eligibility and Enrollment Services. Our employees work in an environment that is both challenging and rewarding. We ask a lot out of our team members and in return we offer flexibility, autonomy, and endless opportunities for advancement. As we are committed to growth within the complex claims industry, we offer the same growth to our employees.

What do we need?

The Manager, Aged AR and Client Liaison, leads the Medicare, Medicaid and OOS Medicaid team in the daily performance of their duties. This role is responsible for meeting operational KPIs for the Aged AR team based in Wayne, NJ. This role works closely with the Senior Manager, Aged AR and has the responsibility of supporting client success. Ideal candidates will possess strong knowledge of Aspirion processes and have prior management experience and skills.

What will you provide?

• Lead by example in demonstrating Aspirion's core values on a daily basis
• Assist in interviewing and hiring new team members
• Train new team members and provide ongoing training for experienced staff
• Guide team members in meeting performance KPIs through coaching, development, and education
• Establish individual and team performance goals, support the team in meeting those goals
• Produce, analyze, and act upon operational KPI reports
• Review, document and submit payment posting forms
• Review, document and post all transactions for Return to Client accounts, reconciling with the database reports
• Create and maintain specific client Pending Provider Information reports
• Create and maintain all client Findings and Industry Trends reports
• Create and maintain all staff client system access and prepare reports
• Complete account reconciliations from clients
• Accurately work accounts in excess of $100,000
• Create monthly Certified Credit reports and Valley Physician ID Report
• Attend client status meetings, present specific reports and complete meeting minutes
• Manage office facility functions to include maintenance and supplies

Requirements

• Write grammatically correct routine business correspondence
• Speak on a one-on-one basis using appropriate vocabulary and grammar to obtain information, explain processes, etc.
• Speak clearly and distinctly on the phone with exceptional etiquette
• Collaborate with other managers and staff on projects and /or special assignments
• Prioritize assignments to complete work in a timely manner, adjusting as circumstances dictate
• Analytical skills and the ability to make appropriate decisions independently
• Complete heavy workload within established time frames
• Problem solver with the ability to identify issues, provide feedback and follow-up to resolution
• Demonstrates ability to learn new systems and processes
• Effective organizational time-management and detail oriented skills to handle multiple tasks and ensure accuracy

• Service oriented mindset with the ability to remain calm and professional in difficult conversations
• Familiarity with various technology platforms, including EMRs, hospital billing systems, and contact center software
• Proficient in MS Office suite (Word, PowerPoint, Excel, Teams)
• Ability to work a Hybrid schedule (preferred)

Education and Experience

• Minimum of High School Diploma/GED
• Bachelor's Degree preferred or equivalent combination of education, training and experience
• Prior experience in claims processing or medical billing preferred

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries and incentive programs.