Manager, Analytics and Performance Management

Requisition ID: 74209

NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.

Position Specific Description

Do you want to make a positive impact by ensuring that our operations department is firing on all cylinders and our customers are satisfied? Join NextEra Energy Resource's retail energy division focused on maximizing customer satisfaction through optimal operational performance. The Manager of Analytics and Performance Management will report directly to the Senior Director of Operations. In this role, the manager will be responsible for all analytical and project management functions within Operations. In addition, the qualified candidate will have responsibility for vendor management, performance optimization and cost mitigation strategies. This role will have 4-6 direct reports.

The core duties of this role involve:

• Writing queries, analyzing data and metric management to drive performance optimization
• Conducting data analysis and deep dives to support the business
• Achieve revenue targets for manual billing components
• Managing complex projects with cross-functional team members
• Preparing and communicating updates and recommendations through PowerPoint and excel
• Project management responsibilities, including finishing key projects on time and within budget
• Achieve all cost targets for operations, including management of the budget for operations
• Vendor and contract management for key operational vendors
• Other operational support duties as assigned

The most valuable skills for success in this role will be:

• Demonstrated ability to solve complex problems with deeply thought-out solutions
• Strong written communication and executive presentation skills
• Strong financial analysis and retail energy acumen
• Self-starter who takes responsibilities for project outcomes
• High level of comfort with fast-paced and constantly evolving environments
• Intellectually curious individual who can learn new topics quickly
• Highly analytical with strong attention to detail
• Highly organized and deadline driven individual
• Expertise in Microsoft PowerPoint and Excel
• Expertise in SQL and Python coding languages

Job Duties and Responsibilities Include:

• Manage all aspects of the day to day billing and transaction management process to ensure all metrics are achieved, including writing queries where appropriate
• Responsible for managing multiple and complex projects with little direction
• Act as liaison between internal and external teams to accomplish all regulatory and strategic initiatives
• Revenue management for all manual billing components, including pass through products
• Prepare all analytics for any deep dives necessary for the business, including writing all SQL and/or Python queries
• Independent oversight of core operational teams to ensure key metrics and responsibilities are achieved, including management and creation of KPI metrics
• Vendor management, including cost oversight and implementing cost reduction initiatives
• Oversight of the project management function to ensure projects are prioritized correctly, costs are managed, and the business delivers on requests
• Pro-active identification of performance optimization opportunities for the business
• Analytical support for the credit and collections and call center departments
• Ad hoc analytics and deep dives to optimize performance on key issues as necessary
• Create executive dashboards for key areas to report to executive leadership
• Performs other job-related duties as assigned

Highly Preferred Qualifications:

• Bachelor's in Accounting / Finance / Business / Engineering / IT or related field
• Experience - 5+ years leading a team of individuals in a management capacity
• SQL and other coding languages
• Previous experience within operations and general understanding of key operational processes
• PMP or related project management related accreditation

Job Overview

Leaders in this role will manage data strategies in an effort to extract more value. The individual will be responsible for integrating a myriad of data sources in an effort to create information assets vital to operations and critical to enabling more predictive, proactive, and strategic decision-making. This position is responsible for understanding and anticipating the business needs and expectations of both internal and external stakeholders.

Job Duties & Responsibilities

• Draws insights from data and makes recommendations
• Conducts data analytics to support key business unit initiatives
• Develops predictive models
• Oversees data strategy and governance for business unit
• Monitors end-to-end business processes data for opportunities to improve
• Provides support to the business on the use of data analytics tools
• Performs other job-related duties as assigned

Required Qualifications

• Bachelor's Degree
• Experience: 8+ years
• Supervisor/Management Experience: 3+ years

Preferred Qualifications

• Master's Degree

Employee Group: Exempt

Employee Type: Full Time

Job Category: Quality/Process Improvement

Organization: Gexa Energy LP

Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [email protected], providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.