Manager, Application Development Support

Plano, TX | Hybrid

Toyota Connected’s Mobility team is hiring a Manager of Application Development Support who will be responsible for the Operations Support function and serves as our face to the customer as well as a technical monitoring and support. This person will provide Customer, Product, and Platform support for all Mobility products in production. 

Responsibilities:

• Create, maintain, and strengthen relationships with Toyota Connected’s global mobility partners 
• Provide Customer Support Including: resolution of customer tickets/issues, onboarding as well as usage tracking and trending.  
• Provide product performance tracking, product improvement recommendations, vehicle product onboarding, as well as product usage tracking and trending
• Perform ongoing platform support by doing performance tracking comprising response time, system up-time, and operating costs.  
• Provide detailed reporting and analysis on Product and Platform run costs.
• Use knowledge to create and/or evolve Toyota Connected’s Mobility customer relationship management and support processes for the entire company to identify market trends, envision customer needs and the technology intersection, and bring direction to the product development efforts
• Serve as the Toyota Connected Mobility products expert that works with our global partners to continually improve and grow the business.
• Maintain and add to Toyota Connected’s mobility playbook and create a comprehensive set of best practice documentation, business and operational checklists and FAQs designed to assist our partners launch their own mobility pilots, programs, and services
• Understand the difference between what a customer wants, what a customer needs, and what a customer is trying to achieve with the vision of the product
• Provide input to Product Owners regarding the requests of customers related to the design and development of the product
• Adapt to changing priorities and account for necessary adjustments
• Manage team of 3 to 4 team members and team of contractors

Qualifications:

• 8+ years of experience in application development support, application development, and/or related field 
• 3+ years of experience in production support
• 2+ years of experience managing, training, guiding, coaching, and mentoring teams
• Ability to build software tools to monitor and analyze technology products
• Experience building automation tools to automate tasks and improve efficiency
• Ability to effectively triage product problems and quickly get to the root cause and resolution.
• Experience providing positive team leadership and promoting collaboration amongst team
• Experience participating in interviewing and selecting new hires
• Experience building business models along with supporting evidence 
• Experience creating and maintaining detailed business reporting
• Ability to solve difficult operational problems to improve overall business efficiency
• Ability to provide alternative solutions or recommendations, and test for different outcomes
• Understanding of AWS components and cost structure.
• Ability to work across teams and organizations to resolve issues
• Ability to monitor employee performance and provide feedback for development
• Ability to establish a clear vision and strategy for the team
• Ability to resolve conflicts amongst team members
• Ability to manage team(s) through periods of high stress, demand, or change
• Demonstrates advanced problem-solving, troubleshooting, and decision-making skills
• Strong customer service orientation
• Displays care, empathy, and understanding towards team members including valuing diversity and differences amongst individuals
• Experience making fiscally responsible decisions
• Organized and detail oriented with strong quality management
• Ability to develop healthy working relationships and collaborate with peers and leaders
• Ability to promote TCNA's products, practices and values  
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Strong verbal and written communications
• We think the knowledge acquired earning a Bachelor’s degree would be of great value in this position, but if you're smart and have the experience that backs up your abilities, for us, talent trumps degree every time

Excited about this opportunity, but don't meet 100% of the qualifications? We’d still love for you to apply! Toyota Connected is dedicated to building a diverse and inclusive workplace where unique experiences are valued and everyone has the opportunity to contribute. You may just be the right candidate for this or other Toyota Connected opportunities.

Location:

This position is based in Plano, Texas. Toyota Connected encourages all employees to live within a reasonable commuting distance of their assigned work location for Hybrid work. 

To save time applying, Toyota Connected does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position currently.

What’s in it for you?

In addition to an excellent compensation and benefits package, you’ll also receive:

• A Career Path that allows you to take your career to the next level.
• Annual $2,500 Training Budget to help you grow and develop your professional skills.
• Unlimited time off and flexibility for a great work-life balance. At TC you'll be treated like the professional we know you are and left to manage your own time and workload.
• Home office stipend of $1,000 to help furnish an ergonomic remote office.
• Four months of paid parental leave. We want new moms and dads to have an opportunity to bond with their new little bundles of joy.
• Adoption Assistance of $5,000 for regular adoptions or $6,000 for special needs. We know adoption costs can add up, and we want to help.
• 401(k) with generous company match that is fully vested day one.
• Toyota and Lexus vehicle discounts to allow you to drive in style.
• Generous vehicle allowance for new and leased Toyota and Lexus vehicles. Scratch that vehicle payment off your monthly bills!
• Annual Patent-a-thons and Hackathons to embrace your superior creative thinking ability.
• Annual Wellness Stipend of $1000 to help balance your overall mental and physical health.
• Free catered lunches when working onsite. We try to keep it healthy, but Fridays are “cheat” days, so you can get your carbs on!
• Two fully stocked Nespresso bars for your coffee and tea fixes.
• No dress code! Come as you are. We know the smart people we hire don’t need to be told what to wear.
• Free covered garage parking to shield your vehicle from those sneaky storms and to protect your buns from the Texas sun.

Who Are We?

Toyota Connected was established in 2016 to infuse the power of big data and cloud intelligence into all aspects of the mobility experience so that driving a Toyota or Lexus is more personal, intuitive, and safe. We create and enable technologies that delight, simplify, and connect the lives of those who use our products. We believe this mobility revolution will empower our customers to use their vehicles in an array of exciting new ways. We support, celebrate, and thrive on the opportunity to provide Mobility for All.
Making a connected life a more human experience takes humans from all walks of life. Toyota Connected celebrates and is committed to a diverse and inclusive workplace that embraces you.

We are committed to creating an accessible and inclusive hiring process by providing reasonable accommodations as necessary for persons with disabilities or those affected by pregnancy, childbirth or related medical conditions. If you need to request an accommodation, please reach out to your Recruiter who will connect you with an HR Business Partner to discuss your requested accommodation. We only share the candidate information obtained through this process as necessary to fulfill our reasonable accommodation obligations and strive to create an unbiased and equitable experience for all.