Manager, Application Systems

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!
ABOUT THIS JOB:

We are seeking a Manager, Application Systems who is passionate about delivering technology products and solutions across varying platforms. The Technology Manager's primary responsibility is to manage the day-to-day operations of their team, and to drive the team with developing technology solutions and services that help deliver CarMax Auto Finance's strategic mission and plans. This includes removing roadblocks to team success, strong collaboration with peers and business partners, tactical and strategic planning, and development of team members.

What is CarMax Auto Finance?

CarMax Auto Finance (CAF) is the captive finance company or wholly owned subsidiary of our retail arm, CarMax Auto Superstore. CAF is the 14th largest auto lender in the US and 5th largest originator of used car loans in the nation.

CarMax Auto Finance customers are offered 24x7 account access to a digital web portal to manage their account or make payments online. The nearly 800 CAF associates based out of Kennesaw, Georgia are available to provide support from origination through payoff, including the return of their vehicle title.

Purpose of the role

This leadership role within CAF Technology will lead a team of engineers who are responsible for interfacing CAF account data with internal and external systems and providing CAF with value and efficient solutions that are compliant with accepted accounting procedures and information security protocols. As a leader within the organization, you will be results-oriented, data-driven, and have a proven track record in influencing outcomes without direct decision-making authority. The Manager will be responsible for short-term and long-term project planning and will directly influence the technology journey within CarMax. The Technology Manager will be comfortable guiding teams to build a robust technology environment and be passionate about availability and security.

The Manager is responsible for identifying high performing talent, gaps in talent, and train and develops associates to close those gaps. The Manager mentors and develops future leaders in courageous leadership, associate development, and communication skills.

ESSENTIAL RESPONSIBILITIES:

Team Management

• Responsible for interviewing, selecting and training associates
• Must effectively resolve associate matters
• Responsible for day-to-day tactical team decisions
• Required to manage multiple tasks and projects simultaneously
• Accountable for team's use and adherence to the CarMax® methodology
• Create/maintain team staffing and scheduling, to include time tracking
• Demonstrated ability to schedule and execute hardware and software releases
• Demonstrated ability to prioritize and assign tactical requests to the team

Associate Development

• Responsible for associate development to include providing courageous leadership, motivation to improve team dynamics, mentorship in order to assist the growth of team members and constructive feedback on associate's work
• Responsible for frequent associate File Reviews
• Effectively provide associate feedback through regular objective reviews and by writing and delivering Annual Performance Reviews
• Working with associates to collaboratively establish an Individual Development Plan and review them on a timely basis
• Track associate performance and provide them with appropriate feedback

Leadership

• Leads team through obstacles and time constraints to overcome barriers and successfully deliver results
• Influences the work of others to drive department goals and initiatives to successful completion through effective team and project management, customer interaction and IT coordination

Production Support

• Ensures that support problems and errors are tracked to ensure appropriate future handling
• Lead incident reporting to include postmortems which involves prioritizing enhancements to reduce ongoing support; scheduling support rotations; ensuring that the ticket queues are appropriately managed; and assisting with critical outages at any time

Design and Review

• Active participant in project design meetings providing vision and guidance

Customer Interaction / Business Knowledge

• Act as the key liaison with the customer community and consistently builds positive relationships with customers and contacts in supported business areas
• Interact with the customer including understanding of requirements and proposed solutions
• Must courageously influence the processes and barriers to projects in order to best represent the customers' requirements and needs
• Must continually seeks opportunities to increase internal customer satisfaction and deepen client relations

QUALIFICATIONS AND REQUIREMENTS:

• Demonstrated leadership skills - can apply clear direction and priorities to the team
• Demonstrated ability to provide vision - into the big picture
• Serves as a role model and leads by example
• Inspire and motivate the team
• Implement new policies and procedures effectively
• Promotes a customer focused team
• Promotes associate responsibility through work ownership and engagement
• Can effectively address tough issues in a timely manner
• Is results focused and has demonstrated a consistent ability to deliver solutions on-time and with high quality
• Proven project management skills with proven ability in leading medium to large sized project teams (often multiple projects simultaneously)
• Bachelor's degree in technology related major
• Periodic travel required

Location: This role will be a Hybrid position, based out of our (Home Office/Dallas Technology Hub/CarMax Auto Finance Office) in (Richmond, VA / Dallas, TX / Kennesaw, GA)

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.