Manager, Audience Operations (NYC, NY)

Bombora, the leading global B2B intent data and solutions provider, is powered by the world’s largest publisher data co-op. Our data allows sales and marketing teams to understand which companies are in market for their products and empowers them to execute their strategies across the entire customer lifecycle from prospecting, sales enablement to marketing/advertising and customer retention. We process billions of interactions daily to confidently identify intent signals from companies around the world.

Bombora is continually recognized by Forrester, Gartner and other influential voices as the leader in GTM data solutions. We invented the B2B intent data category and have been delivering high quality, accurate solutions ever since.

As our Manager, Audience Operations will lead a team focused on delivering exceptional managed services to customers across agencies, brands, publishers, and channels. This role demands a profound understanding of audience data management, strategic acumen, and operational excellence to ensure the successful creation, onboarding, and provision of audience & measurement data sets. 

You will…

• Team Management and Leadership 
• Lead: Oversee a team of audience desk professionals, providing guidance and support to drive high performance and professional growth. 
• Performance Management: Establish clear performance goals, conduct regular reviews, and offer constructive feedback to team members. 

•  Audience Building and Management 
• Strategic Audience Design: Direct the design and refinement of audience segments tailored to the specific needs of customers. 
• Data Quality Assurance: Ensure the highest standards of data quality and accuracy in audience segments. 

•  Customer Onboarding and Support 
• Seamless Onboarding: Guarantee a smooth onboarding process for new customers, delivering comprehensive training and ongoing support. 
• Customer Support: Serve as the primary contact for customer queries, resolving issues, and ensuring customer satisfaction.  

• Measurement and Reporting 
• Data Provision: Ensure the accurate and timely delivery of measurement data sets to customers, providing actionable insights. 

• Collaboration and Coordination
  • Cross-Functional Liaison: Work closely with internal stakeholders, including sales, customer success, marketing, legal and product teams, to align audience operations with broader company goals.
  • Partner Engagement: Assist in partner recruitment and evaluation, identify new partnership opportunities, and maintain strong relationships with existing partners. 

• Strategic Initiatives
  • Innovative Solutions: Develop and execute unique, strategic projects leveraging emerging channels and technologies to drive business growth. 

You have…

• 3 - 5 year’s experience Audience Data Management
  

• Leadership and Team Management 
• Proven experience in managing and leading a team with strong mentorship and performance management skills. 

• Audience Data Expertise 
• Deep knowledge of audience data management, including taxonomy development and data quality assurance. 

• AdTech Industry Knowledge 
• Extensive understanding of the AdTech industry, including current trends and emerging technologies. 

• Customer-Centric Approach 
• Strong focus on customer satisfaction with experience in customer onboarding and support. 

• Analytical Skills 
• High level of analytical prowess, capable of conducting detailed data analysis and generating actionable insights. 

• Strategic Thinking 
• Ability to think strategically and execute complex projects that drive business growth and innovation. 

• Communication and Collaboration 
• Excellent communication skills, with the ability to effectively liaise with internal and external stakeholders. 

Perks and Benefits

• Health / Dental / Vision
• Flexible Spending / Health Spending Accounts
• Flexible Vacation / Paid Holidays / Summer Fridays
• Education / Tuition Assistance / Annual Learning Stipend
• 401K 
• Generous Parental Leave (16 weeks primary/12 secondary)
• Commuter Benefits
• On Demand Learning (Udemy)
• Team Lunches / Outings / Events (Yes! We found a way to do virtually!)

Compensation Package

• The salary range for this role is $90,000 - $100,000 plus variable.  Actual compensation may vary and will be based on a candidate’s qualifications, skills, experience, and location.
• Equity

At Bombora, we embrace diversity because it breeds innovation. Bombora is an equal-opportunity employer and participates in E-Verify. Employment offers are contingent upon completion of successful background checks.