Manager, Business Applications

Job Summary:
The Manager, Business Applications is responsible for creating a sustainable support environment for SAP and related solutions that drive the SCM function at iHerb. This role will be responsible for implementing and maintaining the SAP SCM environment. In addition, this role will work with internal stakeholders to align priorities for system improvements align with SCM business and team goals.

Job Expectations:
• Provide overall leadership on SAP HANA, IBP, EnableNow, and 3 rd party applications installed on SAP
• Work closely with SCM business stakeholders to prioritize activities based on business needs
• Develop deep knowledge of related SCM business and technology capabilities to drive value
• Support audits and regulatory reporting relates to SCM ERP systems
• Manage staff and consultants under the Supply chain domain
• Ensure instructional materials are accurate; provide subject matter expertise and support for end-user training delivery for SCM.
• Monitors SCM project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Keep up to date on industry trends and innovations, changes in accounting rules, and future SAP enhancements for their SCM process areas or functional area.
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:
Required:
• Experience in S/4HANA (SCM domain)
• Strong Project Management Skills
• Retail/Ecom experience in Supply chain management domain beneficial
• Expert in risk management and delegation of tasks to relevant IT solution architects
• Excellent communication, change management, conflict resolution and listening skills
• Strong stakeholder management and leadership/influencing skills at all levels
• Proven track record of building and leading ERP teams
• Strong scoping and business priority setting for change initiatives of medium and high complexity
• Good understanding of industry best practices and tools
• Support and drive strategic business plan and annual objectives-setting process in collaboration with SCM business
• Proven track record of leading successful strategic SCM engagements and demonstrated
ability to design and execute high-quality work, both independently and in teams
• Strong sense of ownership and ability/desire to work independently
• Strong business acumen, problem-solving, negotiating skills, and analytical thinking
• Team player, personable, empathetic, and diplomatic
• Ability to adapt quickly to new situations, changes in direction and adjusted priorities
• Knowledge of SOX is a plus
• Ability to serve as a change agent and special point of contact between IT and SCM business vertical

Equipment Knowledge:
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:
Generally, requires ten (10) years of experience with SAP, preferably in S/4 HANA.

Education Requirements:
Bachelor’s Degree in Business, Computer Science, or related field preferred, or a combination of education and equivalent work experience. MBA or other advanced degree is a plus.

Judgment/Reasoning Ability:

Able to identify, troubleshoot and resolve problems quickly using
sound judgment, poise, and diplomacy. Ability to use judgment and reasoning skills and determine when to escalate issues, as required, in a timely manner. Ability to convince stakeholders and delegate tasks to BSA

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder height, below the waist, or lifting as
required to file documents or store materials throughout the workday. The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

The noise in the work environment is usually moderate. Other factors are:
• Hectic, fast-paced with multi-level distractions
• Professional yet casual work environment
• Office / Warehouse environment
• Ability to work extended hours as required

Job Description Acknowledgement:
I have received a copy of my job description for my current position. The job description describes the duties and responsibilities which apply to me.  I agree to read the job description and understand it may be amended as company conditions or requirements necessitate.  In that case, changes will be communicated to me.