Manager, Business Systems

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance-starting with workers' compensation.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
Our first Business Systems Manager's mission is to create a truly frictionless technology experience for our team members. In this role, our Business Systems Manager will lead a team of Salesforce Administrators. This individual will also lead the coordination and execution of our Salesforce Roadmap (including Salesforce adjacent tooling). This individual will cultivate strong relationships across the organization, while working with internal business owners to interpret and actualize continual process improvement requirements as they surface.
Our Business Systems Manager will contribute to the development of high-performing teams through strategic goal-setting, disciplined attention to performance metrics, continuous process improvement, mentorship, and driving outcomes for your constituency.
How You'll Do It

• Design
• Contribute to the user experience with Salesforce products, tools, and services in a way that results in high customer satisfaction.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management.
• Partner with operational teams to understand and estimate user story/SOW sizing.
• Comply with and help to enforce standard SOX policies and data security procedures.
• Keep abreast of new Salesforce features and functionality and provide recommendations for process improvements.
• In collaboration with senior technical staff; assess the needs for Business Systems related tools, including testing, usage, procurement, etc.

• Collaborate
• Work closely across business and technology teams to deliver outcomes in an iterative manner by defining the scope, objectives, metrics, and plan for both business process improvements and specific projects using agile principles and best practices.
• Surfaces and resolves barriers and impediments impacting the team's focus, autonomy, empowerment, engagement and overall continuous improvement and maturity.
• Effectively communicate relevant project information to business process owners and resolve issues in a timely fashion.
• Be a role model in cultivating and enhancing strong partnerships across the organization and between teams.

• Lead
  • Lead the team providing both tier one user support for issues or problems relating to use of the CRM platform as well as new feature/capability development.
  • Provide clear direction, coaching and support to the team; enable career development while managing performance.
  • Facilitate daily operations through agile practices such as stand-ups, planning, retrospectives, etc.
  • Guide the team in experimenting with technical practices to enhance performance and effectiveness.
  • Design and maintain the roadmap for new SFDC features/capabilities that bring the most value to the organization.
  • Be a role model in cultivating and enhancing strong partnerships across the organization and between teams.
  • Manage vendor relationships including license analysis, and renewals.

The Right Stuff

• 3-5 years of experience leading, coaching, and developing technical teams (preference for business systems orienation).
• Business Systems related experience (SFDC preferred; and tooling that has enabled Marketing, Sales, Customer Success/Support (ex. omnichannel solutions).
• A proven functional/technical professional with at least 1 full lifecycle salesforce.com implementations and at least 3+ years of experience working with SFDC.
• Experience with project management and planning within the Agile framework (Kanban, Scrum, SAFe, etc.) and tooling (Jira, Trello, Asana) as a product manager or scrum master; in addition, an understanding of Software Development Methodologies and Object-Oriented Design.
• Ability to adapt and handle multiple competing priorities in an agile environment.
• Ability to cultivate strong relationships with working partners and communicate effectively.
• Bachelor's degree in computer science, information systems, or other technology field or equivalent number of years of experience.
• A willingness to travel ~15% of the time.

Base Compensation Range for position: $125,000 - $170,000
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Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO, including paid sick leave
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they're tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
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