Manager Call Center Operations

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What We'll Bring:
Lead the Consumer ops team for GCC Costa Rica, being in charge of different teams with their TLs. Achieving the goals established for the different indicators, developing the team and interacting with local and global teams.

What You'll Bring:

SKILLS

• Leadership
• Results oriented
• Ability to work as part of a dynamic team-teamwork
• Problem solving-Proactive
• Good Communication- emphatic

Education: Administrative career-business administration-system analysis

English level Advanced -Bilingual Spanish-English

Impact You'll Make:

RESPONSABILITIES

• Hiring, training and developing staff
• Track the operation, manage and call center metrics (efficiency, effectiveness, quality, satisfaction)
• Interaction with leadership team (local and global)
• Define operational strategy that allows the team to achieve the goals-rethink according to situations
• Coaching Team Leads

BEHAVIORAL PROFILE

• Knowledge and experience in customer support process in credit and financial market
• Previous experience: financial/Credit report information/call center operation
• Work with different stakeholders
• Continues improvement culture

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Manager I, Consumer Operations Support