MANAGER CAPACITY MANAGEMENT PAC

Scheduling Optimization Manager is responsible for managing and leading the Capacity Management Analysts (I & II) and/or Team Leads in all aspects related to Montefiore Scheduling Optimization as well as other Montefiore priorities, such as MyChart patient portal. Serving as the primary interface for clients at the managerial (administrative), physician and executive leadership levels, and a source of knowledge (professional direction and expertise) for Capacity Management Analysts (I & II) and/or Team Leads, the Scheduling Optimization Manager will successfully establish, build and develop strong internal and external working relationships throughout the Montefiore delivery system utilizing superior communication skills and business acumen. Responsibilities also include the daily management and oversight of all operational and administrative activities directly related to Capacity Management goals and objectives, ensuring the highest level of client satisfaction. A successful Scheduling Optimization Manager will oversee the long-term management and maintenance of all Montefiore Access relationships, overseeing and/or leading various projects, motivating team members (coaching and mentoring), sustaining growth, and moving the team to the long-term vision of Montefiore while reporting program status, potential risks to internal and external constituents.

Required

A strong candidate will have the following experience and/or skill-set:

Bachelors degree in healthcare or related business concentration required; Master's degree preferred

5 years + of experience leading multiple projects simultaneously in a product-driven environment

Epic Cadence & MyChart Certification

Project Management certification preferred

Exceptional organization, presentation and customer service skills

Experience and/or knowledge of Healthcare operations and Healthcare information systems

Background in Customer Service, Client Services, or Account Management with a proven track record of success

Strong presentation skills with the confidence to present to large, executive-level audiences

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook)

Travel required

Department: Administration Bargaining Unit: Non Union Campus: TARRYTOWN Employment Status: Regular Full-Time Address: 555 South Broadway, Tarrytown

Shift: Day Scheduled Hours: HOURS VARY Req ID: 218341 Salary Range/Pay Rate: $90,000.00 - $120,000.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

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Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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Mission:

To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:

To be a premier academic medical center that transforms health and enriches lives.

Values

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

• Humanity
• Innovation
• Teamwork
• Diversity
• Equity