Manager, Chargeback Operations- Hybrid

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Reporting to the Sr Manager, Distributor Chargeback Operations, this position oversees a team of analysts and specialists and a sub-set of the operational execution of distributor chargebacks, sales tracings, related customer matching and cross referencing, and chargeback AR for all US business segments.

Engaging and collaborating closely with Distributor partners, GPOs, BD Channel Management, Sales Leaders, Finance, and other Commercial Operations pillars, this management position will drive best in class, innovative, enterprise operational capabilities and also establish policy, process and governance to ensure the effective implementation of complex, critical chargeback and sales tracing activities to optimize US Region results and mitigate overall financial risk.

• This leadership position directly manages an overall organization of approximately 5 - 10 associates, with primary US Region accountability.

A Subset of These Essential Responsibilities Will Be Assigned:

• Lead team operations for all aspects of the chargeback and sales tracing processes including submissions, resubmissions, error resolution, and distributor chargeback settlements
• Collaborate with our distributor partners to identify, develop and drive business process continuous improvement activities, conduct root cause analysis, determine error prevention solutions, and negotiate distributor settlements
• Lead chargeback AR reconciliation between Vistex and SAP Finance systems and implement processes for improved team accuracy, efficiency, and reduced risk
• Partner with the Channel Management team to address distributor chargeback opportunities and optimize the management of distributor agreements, to strengthen relationships and enhance the customer experience
• Lead design and drive implementation of a more efficient chargeback resolution process with distributor partners
• Drive continuous process and system improvement initiatives across the Commercial Contract Operations functional teams
• Support Associate Director with industry organization collaboration and initiatives to develop and drive best industry practices in an effort to increase pricing accuracy, eliminate errors, and streamline processes
• Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all businesses
• Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities
• Provide subject matter expertise and drive the design and application of business process and system integration across commercial contracting functional teams
• Ensure team training and capability for chargeback process internal control procedures, monitor SOX compliance, and support audits
• Maintain all chargeback team related training material and updated desktop procedures to drive standard team practices that adhere to best practice efficiency and accuracy
• Define and enforce policies, procedures, and processes to harmonize all aspects of distributor operations, with appropriate flexibility to meet customer / market needs and dynamics
• Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Chargeback Operations functional teams
• Understand and measure team performance for KPI's (key performance indicators), SLA's (service level agreements), and IIG's to drive accountability and achievement of key strategic goals
• Inspire and empower the team to act with speed, agility and accountability enabling them to achieve excellence

Qualifications:

• Degree level qualification; or equivalent combination of education and experience.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift