Manager, Client Delivery

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

• Fast Company Best Workplaces for Innovators (2022)
• Fortune Best Workplaces NY (2020, 2021, 2022)
• Great Place to Work certified (2020, 2021, 2022)
• Inc. Best Workplaces (2022)
• CNBC Disruptor 50 List (2022)
• Built In LGBTQIA+ Advocacy Award (2022)
• Built Best Places to Work (2023)

Maven is looking for a Manager, Client Delivery to own client implementations for our direct employer and partners. You will work cross functionally with Sales, Client Success, Marketing, Product, Engineering, and Data Teams in order to onboard client partners to the Maven product and prepare for scale. Reporting to our Senior Manager, Client Delivery you will be responsible for meeting or exceeding operational KPIs while assessing results to ensure effective and efficient performance.
As Manager, Implementations at Maven, you will:

• Define and develop implementation plans inclusive of templates, processes, and reporting
• Lead client implementations by building relationships, communicating project status and open issues, facilitating regular communications, and preparing project artifacts
• Lead cross-functional projects and client implementations with our Sales, Client Success, Marketing, Product, Engineering, Care Advocate, and Data Teams
• Comfort discussing inbound and outbound client files, via SFTP and other methods, including configuration, processing, management, and troubleshooting both internally and externally to ensure accuracy and on-time launch
• Proactively identify and drive resolution to implementation risks
• Ensure quality and satisfaction on all client implementations maintaining our organizational standard for an exceptional implementation NPS
• Identify and implement continuous process improvement opportunities to drive scalability and refine our internal playbooks
• "Roll up your sleeves" and own execution of full scale internal and external projects while maintaining high levels of service

We're looking for you to bring:

• Minimum of 5-7 years experience working in an operations, client delivery, or project management capacity
• Healthcare expertise with a deep understanding of health plans and digital health solutions
• Strong operational skills including project management, business requirements gathering, and relationship management
• Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools
• Passion for details, responsiveness, and organization
• Excellent written and oral communication and interpersonal skills; direct experience communicating with internal and external stakeholders
• Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
• Bachelor's degree with a strong educational track record

Helpful experiences and skills (if you don't have them, you can learn them with us!):

• Knowledge of key trends in the healthcare industry, particularly in women's and family health
• Prior experience in a fast-growing startup environment

For candidates in NYC or CO, the salary range for this role is $125,000 - $155,000 per year. You may also be entitled to receive a bonus, stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
At Maven, creating a safe and inclusive environment for all is our top priority. If you'll be going into our offices or joining company-organized events, please note that Maven requires all employees to be vaccinated against COVID-19 and have received the bivalent booster.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected] . For general and additional inquiries, please contact us at [email protected] .