Manager, Client Experience

At Monigle, we humanize brands to move people. As one of the largest independent brand experience companies in the country, we solve problems by putting people at the center and creating memorable moments that drive human and business impact.
Our business model starts and ends with employee happiness. Fueled by diverse passions, unique personalities, and the hunger for the most complex challenges, Monigle people unleash a culture that creates the best possible brand experiences for the world and the most fulfilling team experiences for each other. It is this special culture that unites our talented team around a shared purpose: making the world more human.
Don't just take our word for it. Here is some data from our recent employee experience study, which we use to measure culture and engagement twice each year:

• 94% would recommend Monigle as a great place to work
• 93% are proud to work for Monigle
• 92% believe Monigle values inclusivity
• 92% feel respected at Monigle
• 90% believe Monigle values diversity

It is an exciting time at Monigle as we continue to create the happiest, most inspiring, and truly impactful company in the industry. We hope you will choose to be a part of it.
We are currently looking for a Manager of Client Experience to join us.
In this role, you can expect to:

• Play an integral role in leading multiple client engagements
• Be the go-to for both the client and internal cross-functional Monigle teams on all projects and work streams across a client engagement
• Lead the creation and development of initiatives and projects from inception to completion, and manage / oversee the progress, timeline and budget of all activities to ensure the smooth completion and successful delivery of killer work
• Be responsible for ensuring an unparalleled positive experience for clients
• Own and manage the financial health of client projects, including billing, budget tracking and creation of new project estimates
• Contribute to organic growth with assigned clients

Our ideal candidate:

• Has 3-8 years of account services experience at a branding and/or advertising agency
• Is comfortable working in a complex, cross-functional and collaborative eco-system
• Has excellent attention to detail, across a variety of projects and timelines
• Is a problem-solver by nature and has the ability to be proactive, forward-thinking and resourceful
• Is adaptable, has a can-do attitude and is quick to take ownership
• Thrives in a fun, fast-paced, get shit done culture
• Has excellent communication skills, both written and verbal

Salary range: $66,000 - 77,000 (Denver, Colorado area)

• Final salary will be determined based on seniority, merit, geographic location, education, training and experience - reach out to us to learn more.

Our people take care of us, so we take care of our people. Enjoy:

• Ample paid time off to recharge and reset
• 401K: traditional and Roth options, plus employer match
• 100% employer-paid medical, dental and life insurance premiums for employees
• Optional vision, life, short-term and long-term disability coverage
• Paid maternity leave

If you don't meet all of the requirements for this role, but feel you have something unique to contribute to Monigle, we'd love to hear from you. Please do apply and tell us more about you in your cover letter.