Manager, Client Experience

Manager, Client Experience 

Responsibilities:

• Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders

• Ability to generate story ideas and topic angles based on product, audience and timely moments/trends.

 • Manage production and shoot logistics and cross functional teams, while managing production recommendations for content supporting earned media

• Support and manage integrated planning across earned media and creative teams, from start (client ideation) through to finish (production execution and activations)

 • Track status of account activities and take a lead role in proactively sharing updates with clients

• Assist in account budgeting recommendations and ongoing tracking

Basic Qualifications:

• BA or BS in communications or related field

• 4-6 years of related communications experience

• Desire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organization, but can also take direction

• Current passion and/or interest in growing knowledge and expertise of the Automotive industry, its new challenges and developments and how that resonates with Consumers

 • Experience in managing creative production – including video and photo shoots and event execution

• Ability to adapt quickly to changes

 • Ability to think critically about account work, ask questions as needed and effectively solve problems

 • Exceptional judgment when working with team members, client contacts and partners

• Be a strong hands-on, rubber-meets-road type that can organize projects and operate multi-faceted programs

 • Excellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levels

• Strong time management skills and attention to detail

• Demonstrates ability to interact with senior level clients

• Proficiency in Microsoft Office Suite, online services, and AP style writing is essential

Additional Qualifications:

 • Strong oral and written communication skills

• Strong time management skills and attention to detail

 • Results-oriented

 • Team player

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-RJ1