Manager, Client Experience

Manager, Client Experience

Responsibilities

• Facilitate cross-functional, cross-office and cross-agency team integration.

• Own responsibilities for executional leadership of client programs, budgets, and plans.

• Contribute to development of plans, translating strategies into tactics.

• Ensure team deliverables align with strategic plans to deliver strong results across agreed-to communications channels.

• Create media strategies and oversee pitching of well-developed stories to key national, trade and other media of importance to client goals.

• Developing executive positioning programs and tactical outputs including media, speaking, awards and social opportunities.

• Build strong client relationships, confidence and trust by proactively anticipating and understanding client needs.

• Leverage industry knowledge and experience to proactively support and recommend new ideas to exceed client expectations.

• Contribute to the career growth of junior team members, serving as mentor and role model.

• Actively participate in agency development and assist with new business.

• Demonstrate financial acumen in the areas of budgeting, billing and staffing.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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