Manager, Client Experience

Weber Shandwick is looking for a Manager to join our Consumer / Consumer-Tech team in our San Francisco office!

Are you a Manager candidate that has a passion for working with a range of clients, is familiar with the current media landscape across verticals (consumer, tech, business and trade - both from a national and local lens), and has proven experience telling stories on behalf of consumer and/or tech brands, counseling and managing clients, executing integrated campaigns and working across agency teams?

The Essentials  

• Thinking: Has intellectual curiosity and creative thinking skills.  
• Storytelling: Understands the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.  
• Communication: Speaks, writes and edits succinctly and compellingly.  
• Management: Meets deadlines and thinks well on their feet. Works well in a fast pace environment.  
• Interpersonal: Plays nice, whether it’s on a team, across geographies or independently.  
• Technical: Is familiar with Word, PowerPoint, Excel and Outlook - media databases and social tracking tools are a bonus.  
• Detail-Oriented: Has a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a media list, a recap report, client email, etc.  
• Spark: Understands what sets themself apart.   
• Obsession with Culture: A clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences.

Responsibilities  

Integrated Communications  

• Serve as a key team member on multiple accounts, managing multiple projects at once.  
• Craft, present and execute integrated communications strategies for major campaigns.  
• Brainstorm and bring to life compelling ideas for clients, media and influencers.  
• Mine, negotiate and activate influencer marketing programs.  
• Coordinate and execute large scale experiential activations and events.  
• Manage partner outreach and/or coordination for large scale partnership opportunities.
• Function across disciplines with a knowledge of social media strategies and tactics.  
• Monitor media outlets for coverage of client and competitor news.  
• Understand industry issues that directly and indirectly affect the client.  
• Compose media materials (press releases, pitch notes, client briefings, messaging documents, sample Q&A, proposals, bylined articles, supporting social content, etc.).  
• Proof and edit client related documents.  
• Manage and build relationships with media.  
• Lead story mining sessions and media trainings with senior clients.  
• Mentor and manage junior staff.   

Client & Team Engagement  

• Communicate with clients on a daily basis via e-mail, Slack and/or phone.  
• Provide ongoing client counsel and clear recommendations.  
• Serve as a key participant in client meetings and presentations.  
• Conduct and manage the flow of research and materials development necessary to analyze client issues.  
• Manage clients, team resources and deliverables around major campaigns and programs.    

Qualifications 

• 2 years management experience leading small groups and projects.  
• 5-7 years of experience in a PR/communications role with expertise in writing, plan development, media relations strategy and execution, event management, social content, measurement and monitoring.  
• Bachelor's Degree.  
• Strong experience with both large-scale and start-up business environments preferred. 

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

CA Salary Range: $70,000.00 – $85,000.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.