Manager, Client Experience

Manager, Client Experience 

About Us

The Weber Shandwick Collective (including Weber Shandwick & the Myriant Capital Markets boutique) is a strategic communications and consulting network built for the convergence of society, media, policy and technology. Together, our specialty capabilities help shape successful organizations. Our Capital Markets, Crisis & Issues Management Practice helps leading organizations shape and communicate their financial narrative, mitigate reputational issues and develop the infrastructure needed to anticipate, prepare, and effectively navigate challenges from market conditions to business changes. We help companies of all sizes with quarterly earnings, mergers and acquisitions, investments, divestitures, shareholder activism, bankruptcies, and executive transitions to shareholder activism. Whether it is a program affecting internal stakeholders or an external effort to enhance or defend an organization’s financial standing or reputation, we work directly with our global network of colleagues to provide counsel to clients across industries and sectors.

Candidate Qualities

We are looking for a mid-level practitioner to join our growing Capital Markets team. The ideal candidate has a background in financial communications and/or capital markets-driven work, including financial transactions and earnings. This person can contribute communications and investor relations expertise in support of a wide variety of project-level and ongoing client work.

They will play a role in leading day-to-day account activity, quarterly earnings support, transaction work (IPOs, M&A, investments, etc.), supporting deal and non-deal Roadshows, Investor Days and special situations such as shareholder activism and bankruptcy. They will be responsible for leading strategy development, drafting materials, interfacing with clients and executing programs, campaigns, and plans with support from both senior and junior team members. The practitioner will also manage multiple accounts and time-sensitive deliverables on a daily basis and should be accustomed to meeting deadlines and regularly exceeding client expectations.

We are seeking a professional with strong writing skills and familiarity with a fast-paced, deadline-oriented environment. You should be intimately familiar with current financial and economic events and trends, as well as comfortable providing analysis to clients and our internal team. Finally, you should be curious, resourceful, and entrepreneurial. The nature of the work we do requires meticulous attention to detail, a strong work ethic, and an ability and eagerness to juggle multiple responsibilities, inside and outside traditional work hours.

What You Will Be Doing

• Support a range of financial communications and special situations, including M&A, IPOs (initial public offerings), shareholder activism, defense against short-sellers, bankruptcies, series financing, as well as earnings support and other investor relations activities (roadshows and investor/analyst days)
• Serving as the day-to-day client contact- creating or helping to create, drive, and execute a range of communications plans, as well as investor and media engagements
• Execute frequent media outreach around financial events, including backgrounding and pitching reporters, error correcting, and facilitating client media interviews, as appropriate
• Provide regular counsel to clients
• Work with client partners as appropriate, such as legal counsel, buy-side, vendors, etc.
• Keep client programs on schedule and ensure all deadlines are met within set budget parameters
• Manage, train and motivate junior team members and help create opportunities for their growth
• Participate in new business development for the group and collaborate among practice areas at the agency in support of new business pitches

 Basic Qualifications

• BA or BS, preferably in Business/Finance, Communications, International Relations, or similar fields
• 3-6 years of relevant financial communications, investor relations, and/or special situations experience at a prior agency and/or company
• Solid understanding of capital markets and issues affecting the financial and reputational well-being of companies
• Skilled media relations strategist and practitioner with “tier one” and business media relations experience
• Thrives under pressure and can handle multiple projects in a demanding, deadline-oriented environment, while maintaining meticulous attention to detail
• Exercises exceptional judgment when working with clients, team members, and vendors
• Communicates clearly, analytically, and persuasively both orally and in writing
• Problem solver and conflict resolver
• Capable of mobilizing and motivating account teams, anticipating needs, and instilling confidence
• Familiarity with latest digital trends in social media strategy, tools, and analytics
• Experienced and interested in supporting new business and cross-selling efforts
• Media and crisis training experience are a plus

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $82,000 - $92,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-OD1