Manager, Client Management FindLaw

Manager, Account Management

Your Impact at FindLaw, part of Thomson Reuters

The Manager of Account Management is responsible for collaborating across the organization leading the Account Management Team. This individual will play a critical role in driving strategies that focus on renewal attainment, customer retention and enhancing the customer experience.

About the Role: • Manage and partner with Team Leads to achieve business goals including renewal attainment, revenue and customer retention.• Provide constructive feedback to team members to enable team effectiveness and to drive business performance.• Develop and drive a strong collaborative relationship across the business to understand business focus areas and drive revenue focused initiatives • Ability to lead various projects across the organization• Ability to create effective relationships, listen, influence and collaborate at all organizational levels• Ability to resolve ambiguous situations with can-do attitude, deliver creative solutions• Collaborate within the organization to continuously test and optimize the customer experience.• Strive to understand our customers and put them at the heart of what we do.• Manage to budget and resource plan

Experience:• Minimum of 3-5 years of leadership and people management experience in customer relationship fields with results orientation• Experience in managing teams with quotas• Experience in internet marketing• Experience in Project Management a plus

Knowledge/Skills:• Tenacity - proven ability to find solutions when data is hard to come by, through strategic hypothesis• Focus - a goals driven approach and ability to work in a fast pace environment • Innovation - a willingness and proven ability to deliver retention strategies that challenge status quo• Commercial acumen - proven track record of developing customer facing strategies which drive loyalty and revenue• A performance and data driven marketing approach and ability to translate this into customer strategy and communications• Ability to work in a matrix structure, motivating the wider team• Energetic, collaborative and driven

Education• Four- year degree required

What's in it For You?

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking

• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact

• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.