Manager, Client Operations

Manager, Client Operations

Beeline pioneered the world's first extended workforce platform to solve the complexities of managing the modern workforce. With a data set encompassing more than 30 million workers and over $700 billion in talent spend spanning more than 20 years, its intelligence-driven platform transforms how businesses engage, manage, and optimize external talent across more than 120 countries. Enterprises benefit from our unmatched experience and innovation, deeply seasoned experts, and industry-leading partner network to connect them to the remarkable talent within the global extended workforce. To learn more, visit beeline.com.

The Company: If you love more of a less-formal work environment, flexible paid time off, a competitive compensation and benefits offering - and have a winning attitude, Beeline is for you! Beeline provides software solutions that enable companies to source and manage their extended workforce. As the world's largest independent provider of contingent workforce solutions, we have the deepest, most seasoned team of contingent workforce experts in the industry and known for the great care we take with clients and our employees alike.

Our Vision is: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission is: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline, our solutions, our culture, and available positions visit: https://www.beeline.com/careers/

The Position: We're looking for a Manager of Client Operations in our Jacksonville location! The Manger of Client Operation's primary responsibility is to lead, mentor, and manage the Client Operations team within his or her designated specialty. In addition, a large emphasis is placed on the execution and embodiment of Beeline's unparalleled customer service vision and strategy.

Responsibilities:

• Direct, establish, and improve overall methodology and policies to achieve consistency and high performance across the Client Operations discipline
• Ensure Client Operations is aligned with Relationship Management and Centers of Excellence teams, in order to create a positive working relationship with our clients and internal stakeholders
• Be the advocate and liaison for Customer Success department while supporting internal departments
• Effectively manage the performance of Client Operations employees
• Assist Client Operations Managers in establishing an operational roadmap for their clients
• Ensure that Client Operations employees have the necessary product and client knowledge to provide an exceptional level of service to our clients and internal stakeholders
• Recruit, manage, train, and motivate staff according to company procedures, policy, and employment law
• Communicate with client leadership and serve as the client's escalation point for operational activity
• Perform client visits when necessary to promote and foster positive Beeline relationship
• Work with the Professional Services Organization to ensure smooth transitions from implementation, stabilization, and ultimately steady state

Requirements:

• Bachelor's degree or equivalent experience
• Previous supervisory experience
• Exceptional interpersonal and collaboration skills
• Breadth to solve end-to-end problems for our customers and deliver on-target solutions
• Proven track record of successfully working across departments
• Leadership skills to manage a team and influence internal and external stakeholders
• Beeline market, product, and competitive expertise a plus

Desired Competencies:

• Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment
• Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business
• Strong analytical and problem-solving skills
• Ability to work autonomously
• Attention to detail / detail oriented

This list of "Requirements and Responsibilities" are not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.

At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission and our future! Ideal candidates are intensely curious about globalization and technology, exhibit a can-do attitude, and approach their work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment, and be excellent at multi-tasking.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled