Job Description
The Manager serves as a strategic partner to key clients and internal stakeholders leveraging operational financial and vehicle-level insights to improve customer outcomes and business performance. This role requires a strong people leader with a consultative mindset capable of translating customer needs into scalable solutions while fostering accountability continuous improvement and innovation within the team.
Responsibilities
- Serves as a trusted advisor to assigned strategic clients building strong long-term relationships that drive retention growth and value realization.
- Partner closely with Operational Product Technology and Sales leaders to align service delivery with customer expectations and business objectives.
- Translate client business financial and operational requirements into actionable strategies and recommendations.
- Lead coach and develop a team of Client Relationship professionals to achieve high performance engagement and accountability.
- Establish clear goals performance expectations and success metrics aligned to department and organizational priorities.
- Foster a culture of continuous improvement innovation and customer advocacy.
- Monitor and analyze operational and customer performance metrics to identify trends risks and improvement opportunities.
- Develop and deliver data-driven insights and recommendations that enhance service quality efficiency and customer outcomes.
- Define and champion process and technology improvements partnering cross-functionally to drive implementation and adoption.
- Ensure service delivery is consistent scalable and aligned across regional stakeholders.
- Support planning prioritization and execution of departmental projects and special initiatives as assigned by leadership.
- Ensure adherence to corporate policies standards and budgetary expectations.
- undefined
Required Experience & Specialized Knowledge and skills
- Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination such as a master's degree and 4 years' experience; a Ph.D. and 1 years' experience in a related field; or 10 years' experience in a related field
- At least 1 year experience in a management or lead role.
- Experience in fleet maintenance technician dispatching or Diesel technology or similar capacity Technician role
- Strong interpersonal skills and the ability to effectively communicate with peers business partners and leadership
- Ability to interact with internal and external business partners supporting corporate policy standards processes and procedures
- Proven ability to lead people set and achieve goals and manage within defined corporate budgets
- Proficient in understanding analysis and management of vehicle information to provide recommendations
- Ability to demonstrate a consultative approach to customer needs and interpretate feedback to develop business cases
- Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
- Self-motivated able to manage expectations prioritize work to meet deadlines and work under pressure in a fast paced high-energy environment
- Strong customer service and organization skills required
- Works well in a team environment by supporting departmental initiatives and goals
- Provide excellent communication skills both written and verbal
- Ability to sit or stand for prolonged periods of time
- Travel required up to 25% of the time
USD 92300.00 - 153900.00 per year
Compensation:
Compensation includes a base salary in the range of $92300.00 - $153900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge skills and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties the company's needs and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave time off to vote jury duty leave volunteer time off military leave and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 04/22/2026
Top Skills
What the Team is Saying
What We Do
For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work but for those that can be performed remotely we offer flexibility.
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Date Posted
04/16/2026
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