Manager, Client Service Investment Operations

Responsible for the Investments Operations (Client Services) division. Responsible for managing multiple functions, providing leadership and guidance to subordinate managers. Overall accountability for the performance management and career development programs for the Business Unit. Makes staffing decisions, and ensures resources are available to accomplish priorities. Key decision-maker for the salary review process for the division. Participates in developing division strategic plan and sets goals and priorities based on the direction set for the unit; follows through to ensure that objectives are met. Develops unit(s) budget and manages the expenses for the division. Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.

• This is a senior level management role that will interface with managers and individual contributors at all levels of the organization.
• The role may, in time, supervise the activities of other individuals but may start out as a team of one.
• This is a new role that will evolve and will absorb other new responsibilities over time. A willingness and ability to help identify, define and absorb new responsibilities will be required for success.
• The role will require a balance between high level operational & performance oversight, governance & reporting, and execution of strategic BAU activities to achieve business OKRs.
• Key point of contact with Finance for forecasting/planning as well as central co-ordination and oversight of unit cost. Responsible for tracking progress against plan, understanding variances and recommending corrective actions. Will help to facilitate analysis.
• Key senior contact for Audit, Control, Risk, IT Security, Vendor Management and other governing / oversight organizations within NT
• Provides proactive leadership and guidance to strengthen controls, assess and mitigate operational risk.
• Leads Audit and any remediation efforts.
• Ensures policies and procedures are defined, effective, and adhered. Ensures IOO activities are in compliance with organizational standards, address audit concerns, and meet regulatory requirements.
• Drives definition and assists in implementation of global best practices.
• Recommends and helps to execute process improvements to mitigate operational risk, improve processes and ensure adherence to controls.
• Performs proactive reviews on processes undergoing Strategic Change.
• Performs Root Cause and trend analysis as it relates to operational oversight.
• Assists in the creation of incident reports and their delivery to clients where appropriate.
• Develops, oversees and publishes control metrics, conducts trend analysis, e.g. errors, ASLs, privacy incidents, etc.
• Assists in the development and presentation of operational risk related training materials
• Drives engagement with stakeholders and performs risk analysis to identify areas for enhancement. Provides recommendations & tracks implementation.
• Collaborates with Business Functions to maintain Business Continuity Plans (BCP), address gaps, and oversees maintenance of the Fusion application.
• Engages and leads all resiliency and stability incidents
• Responsible for governance of Vendor oversight activities including internally outsourced activity
• Leads innovation and develops process improvements to mitigate operational risk
• Manages and runs necessary business unit governance meetings. Ensures governance remains appropriate for the oversight of the business and the remediation of key issues.
• Communicates and advocates strategy. Participates in developing strategic plans and sets goals and priorities based on the direction set for the business.
• Coordinates with other business units to ensure alignment of objectives and strategy.
• Responsible for oversight of functional processes outsourced to global shared service units
• Oversees the operational change management process and assists in operational readiness exercises associated with the onboarding of new business.

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally.With more than 130 years of financial experience and over 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Global Fund Services:

Global Fund Services (GFS) is a full-service provider of fund solutions to investment manager and fund company clients around the world. North America GFS Operations provides Fund Accounting and Administration, Custody Servicing, Investment Outsourcing Operations, Transfer Agency, and Investor Servicing. Our expert team of 900 partners across North America are solutions-oriented, innovative, and passionate about servicing clients and helping them execute their business strategies. We commit ourselves to ensuring our partners reach their full potential.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!