Manager, Client Services (Hybrid- flexible options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value. Are you looking for a growing and dynamic firm where you can make an immediate impact? If so, we encourage you to read below because Broadridge is growing!

The Manager, Client Services is responsible for managing client interactions with a demonstrated passion for building strong relationships. The Manager, Client Services will engage with internal and external parties to address all client needs in a professional and timely manner. The ideal candidate for this role has a team player attitude and is self-motivated to delivering great results. This role requires a highly organized, dynamic, and responsive individual with strong customer focus and the desire to exceed clients' expectations.

Job Responsibilities:

• Establishes productive, professional client relationships through unparalleled support, service and value to drive client satisfaction.
• Owns and addresses client needs and issues from inception to resolution, provides updates and follow ups as needed. Proactively partners with internal teams to communicate client requirements and turnaround time expectations.
• Ability to anticipate client needs and proactively reaches out to discuss opportunities that may help the client achieve goals.
• Creates and presents Business Reviews to clients and partners with internal teams to provide feedback.
• Partners with Account Management on new business opportunities.
• Serves as a role model and escalation support for Relationship Administrators.

Qualifications:

• BA/BS required
• Excellent written and verbal communication skills, with a strong attention to detail.
• Self-motivator who can adapt/respond to different types of requests on-the-go.
• Experience in a fast-paced working environment and the ability to multi-task, prioritize and manage time effectively.
• Ability to bring new ideas and help build more efficient processes. Intellectual curiosity for learning new skills and tools.
• Intermediate/Advanced Microsoft Office skills.
• 3-5 years in a client facing role.
• 2-3 Years of experience managing 4-10 people. This role will have direct reports.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].