Manager, Client Solutions

Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to solve business problems through extensive audience access and an adaptive range of qualitative and quantitative solutions. We help our clients understand what their customers want and demand - empowering them to make decisions with confidence. As a partner to our clients, their clients, and the industry, Sago seamlessly connects businesses to key insights.

The Manager, Client Solutions position allows for retaining and developing a defined set of clients. They will provide excellent client service and will develop strong relationships across the organization to flawlessly execute projects for our clients.

This is a remote position.

Responsibilities Include:

• Has full understanding of Sago's products, services and capabilities and can apply to satisfy client needs and project success requirements.
• Manages client relationships and builds trust based on delivering exceptional results
• Collaborates with client to assess, suggest and develop an appropriate methodology or research approach based upon research need, pulls in senior level expertise as needed.
• Provides fully comprehensive proposals including costs, detailed feasibility and execution plan (recruitment/sample).
• Completes project set up in a timely manner.
• Follows up with clients on status of proposal/bids.
• Meets and/or exceeds key metrics such as volume of bids and win rates.
• Manages outsourcing partnerships across project where appropriate.
• Signs off on billing and invoicing, when necessary.
• Based upon client input and assessment, recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
• Ensures that all internal team members (recruitment, programming, project management, data processing and facility) understand the research design and anticipated outcomes. Monitors the progress of the project at each critical stage to ensure successful completion.
• Diplomatically responds to client issues and is able to professionally influence the appropriate internal resources to achieve the necessary outcome and/or knows when to elevate issues for resolution.
• Seeks opportunities to improve overall project or client profitability.

Requirements

Required Skills and Qualifications:

• Bachelors' degree or equivalent experience required.
• Must have 5+ years of experience working in a market research environment, combined with strong knowledge of qualitative and quantitative data collection methodologies.
• Strong Client Service Orientation
• Ability to work independently as well as with a team
• Strong communication skills - written and oral
• Open Communication
• Decision Making and Problem Solving
• Collaboration and Teamwork
• Strong knowledge of Microsoft Office

Sago is committed to creating a diverse and inclusive environment, and proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.