Manager, Client Strategy

The Manager of Client Strategy leads the pre-sales stage of the sales cycle for one or more regions in North America (East/West/Midwest). This includes both Pre-Deal Projects (i.e., PDP) and Deal Response (i.e., RFP).  The Manager is responsible for developing and engaging team members, ensuring delivery of quality team outputs and outcomes, partnering cross-functionally to make improvements, and fostering collaboration among Client Strategy Team members.

Measures of success for this role include team member growth and engagement, effective positioning/differentiation of GumGum, Avg Revenue per Deal, RFP Win Rate, Closed Deal Value (i.e., value of won RFPs), Average Deal Size, and quality of partnership to clients and inter.

Note: GumGum currently operates in a ‘work from home’ virtual environment with sporadic opportunities for in-person business and morale events (health guidelines permitting). There will not be any requirement to go into the office on a daily basis moving forward, however we are seeking a hire in the East Region surrounding NY, NJ, CT, MA, MD, or PA.

What You'll Achieve

• Develop & Engage team members to deliver quality team outputs
  • Give real-time feedback, support, guidance, coaching to direct reports.
  • Map career growth with direct reports, create/identify opportunities for growth, remove barriers, and facilitate career exploration/learning.
  • Identify areas to efficiently improve output quality and address/implement (at team and individual levels).
  • Foster ownership and accountability by role and individual.
  • Oversee all $300K+ RFPs (QA review required; brainstorm/help as needed). 
  • Work with Lead Strategists to prioritize and assign PDPs (Pre-Deal Projects).
• Partner cross-functionally to make optimizations to process
  • Seek perspectives from team members, and actively listen.
  • Understand needs of the business, opportunities pain points, and proactively recommend solutions to colleagues at all levels (eg. SVP, Director, peers, etc.)
  • Communicate team progress and impact on the business, both up (to leadership) and down (to team members).
  • Partner with Sales Leaders and Operations team leads to problem-solve, strategize, and create new revenue opportunities.
• Lead Client Strategy team to service the client experience as a member of the Customer Success org
  • Shape, communicate, execute on, actively evaluate, and continuously refine the Client Strategy Team’s vision.
  • Connect the dots between Pre-Deal and Deal Response efforts, to eliminate account-level information silos and maximize value for clients.
  • Lead and innovate upon team reporting, processes, resources, and communication.
  • Facilitate collaboration among Client Strategy team members.

Skills You'll Bring

• Bachelor’s degree in business or a related discipline.
• 8+ years of work experience, ideally in media buying, sales, customer success, business development, or marketing, either in high growth tech companies or agencies
• Experience developing proposals and pitches
• People management
• Team leadership
• Exceptional written and verbal communication skills
• Attention to detail
• Project management and prioritization
• Storytelling, using both qualitative and quantitative information
• Ability to use, or quickly learn, research and reporting tools like Comscore, Quantcast, and Looker
• Solid understanding of online advertising and how media agencies and brands make decisions 
• Proficient in PowerPoint and Google Slides
• Solution-selling, to craft impactful insights and results for clients
• Ability to manage expectations, influence, and be a thought partner
• Has a coaching and growth mindset, relentlessly focused on the growth and engagement of team members
• A ‘strategist-meets-planner-meets-seller’ with a drive to win business
• A project manager and storyteller with the energy and skills to quickly and effectively communicate mutually beneficial solutions to clients
• A problem solver who can identify and communicate client needs, and internally bring clarity, simplicity, and collaboration to drive solutions
• Self-starter with ownership mentality and ability to collaborate cross-functionally to deliver quality results

Perks & Benefits

• Medical, Dental, and Vision coverage including 100% premium coverage for employee + spouse/family 
• Flexible Spending Accounts (FSA)
• Short-Term and Long-Term Disability 
• Paid Parental Leave - Birth parents up to 16-18 weeks. Non-birth parents up to 10 weeks 
• Transitional Return-to-Work Schedule from Parental Leave
• Dependent Care FSA
• Maven Family Support - Including fertility adoption and/or travel expenses to obtain medical care
• Employer-Matched 401(k) Retirement Plan
• Life Insurance and AD&D
• Stock Incentive Program (role dependent)
• Employee Assistance Program
• Legal and Identity Theft Protection
• Student Loan Repayment Assistance
• Work From Home Stipend 
• Wellness Reimbursement 
• Flexible Time Off (Unlimited PTO)
• Volunteer Time Off
• Veterinary Discounts (Pet friendly organization - we love our fur babies! IG: @dogsofgumgum)
• WeWork monthly pass
• GumGum Gives Back volunteering/social impact opportunities
• Virtual and in-person company events/celebrations
• Anniversary recognition and awards
• Business Travel Accident