Manager, Client Success

Salary range: $125k - $145k

Target bonus: $100k

Equity range: 0.03% - 0.06%

What We’re Looking For:

Kalepa is looking for an exceptional Client Success Manager with 4+ years of experience. We are a remote-friendly startup that is building software to transform and disrupt commercial insurance. Kalepa is headquartered in New York City.

Candidate will assume a managing role on Kalepa’s Client Success team. You will be expected to take ownership of and develop Kalepa’s client-facing organization, in partnership with and reporting to the Director of Client Success. Kalepa’s clients include some of the largest insurance carriers in the United States whose underwriters and underwriting leaders use Copilot to achieve Efficient Frontier Insurance: highly profitable, transparent, and rapidly growing books of business. You will be expected to actively support the development of a world-class Client Success team, build a client success playbook, and ensure that Kalepa’s clients have the highest levels of satisfaction, retention, and revenue expansion. User support, and ability to connect with and present to senior executives, are all part of the role. Travel to clients will be required and encouraged when practicable.

Kalepa's team members bring experience from top technology, insurance, and intelligence institutions including Facebook, Google, Amazon, Uber, Doordash, Mastercard, Chubb, AIG, Zurich, Everest Insurance, MIT, Berkeley, UPenn, and the Israel Defense Forces.

Kalepa is backed by IA Ventures (early investors in Datadog, Wise, Better, Digital Ocean, TheTradeDesk, Flatiron Health, Komodo Health, etc.); former Secretary of Commerce Penny Pritzker’s Inspired Capital; and leaders in financial services and technology, including Gokul Rajaram from Doordash, Coinbase, and Square; Jackie Reses from Square, Affirm, and Alibaba; and Henry Ward from Carta.

About you:

• You have 4+ years of SaaS B2B client success, consulting, and/or technical sales experience
• You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer. The words “it can’t be done” don’t exist in your vocabulary.
• You are commercially oriented and data-driven. You are excited about bringing a world-class solution to clients to rapidly grow ARR.
• You love being the voice of the customer. You understand their problems and needs in detail and always look for better ways to address them.
• You value open, frank, and respectful communication.

As a plus:

• InsurTech, FinTech, or other B2B SaaS experience
• Experience at a venture-backed startup during hypergrowth

What you’ll get

• Competitive salary (based on experience level).
• Equity options package.
• Work with an ambitious, smart, global, and fun team to transform a $1T global industry.
• Ground floor opportunity – manager at a fast-growing startup
• Excellent benefits: 100% covered medical, 100% covered vision and dental, and others.
• 20 days of PTO a year.
• Global team offsites.