Manager, Cloud Operations

Who We Are

CBORD and Horizon are the world's leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.

What You'll Be Doing- Overall Job Description

The Cloud Operations Manager will join the Cloud Operations Team under the direction of the Director of Cloud Engineering and Operations. The primary responsibilities include managing the day-to-day operations of the CloudOperations Team and ensuring adherence to our incident management guidelines, all to maintain the continuous availability of the Cbord Horizon cloud infrastructure.

What You'll Be Doing

• Oversee day-to-day operations of the CloudOps Team.
• Ensure high availability of the Cbord Horizon Cloud Infrastrucutre.
• Responsible for the effective implementation of the Incident Management Process and carry out the respective reporting procedure.
• Schedule and Conduct incident root cause analysis.
• Proritize and allocate the work load to ensure quicker resolution.
• Provides reports for support/ ticket performance, maintains dashboards and reporting for management.

What You'll Bring to the Table

• Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
• 2-3 years serving as a lead or a manager of 5 or more individual contributors.
• Proficiency in Incident response management.
• Knowledge and experience working with Project Management tools. JIRA is a plus
• Experience running a 24x7 Tier 3 support team
• Experience with Public cloud offerings is a plus.

What's Good to Know

• Scheduled weekend work is required, sometimes with little advanced notice
• Some travel to meet with stakeholders is required

Who You'll Work with

• Internal Customers including IT, Development, CloudOps Operations, CloudOps Automation and InfoSec.
• Customers and prospects to answer security related architecture questions

Why Join the CBORD Horizon DREAMteam?

DREAMteam (how we refer to all of us) You're engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You're a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You're an extension of our talent acquisition team - always scouting top talent to join our team.

DREAMperks

Staying Healthy

• Eligible team members have access to a robust health insurance plan on their first day of employment.
• To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year.
• Access to an Employee Assistance Program.

Enjoying Time-Off

Eligible team members are granted with the following paid time off annually:

• Vacation: 15 vacation days; pro-rated during the first year
• Holidays: 10 paid holidays each year
• Sick Time: 5 sick days
• Personal days: 3 personal days; pro-rated during the first year

Planning for the Future

• Employer paid Life Insurance / AD&D / Short-Term Disability Insurance
• Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
• Access to FSA Plans & Commuter Benefit Plans
• 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay. Fully vested on day one.
• Access to the Roper Employee Stock Purchase Plan
• Paid Parental Leave Program

Make an Impact

• DREAMcares (The Company's outreach initiative to support our extended community): Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization.

Apply and Join the DREAMteam

To view more amazing roles at CBORD and Horizon, visit our career pages at www.cbord.com/careers

https://www.cbord.com/employee-candidate-privacy-notice

This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)