Manager, Commercial Account Executive, Kustomer

Kustomer - now part of Meta - helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omni-channel conversations, intelligent automation and easy, no-code customization to adapt to change. Kustomer is the omni-channel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent, and personalized service and support through a single timeline view. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. Reporting into the Head of Commercial Sales, the Commercial Sales Manager will be responsible for growing, mentoring, and guiding a team of Commercial Account Executives as we continue to expand our customer base within the Commercial segment.
Manager, Commercial Account Executive, Kustomer Responsibilities

• Inspire individuals and teams to overachieve on a monthly and quarterly basis
• You are a trainer and a player/coach who enjoys seeing Account Executives progress in their abilities and careers
• You enjoy rolling up your sleeves and diving in to help your team succeed. There's nothing you wouldn't ask your team to do that you wouldn't do yourself. This is extremely important
• You enjoy strategizing on deals and business strategies for success
• You always celebrate the wins
• Building and managing members of the Commercial Account Executive team to achieve quarterly bookings targets for the Eastern Region
• Coaching will be towards monthly progress and goals
• Partnering with the heads of Commercial Sales, Sales Engineering, CX and other key team members to develop a strategy to win business in the Eastern Region
• Enabling and consistent improve skills and performance of said team members

Minimum Qualifications

• Experience managing & grown a SaaS field sales team selling high ticket, complex solution sales to small early stage and Midmarket companies
• Experience in CRM, Contact Center or similar SaaS solutions and understanding the business needs and challenges facing CX teams today
• Experience at an early stage company or business unit and understand how to address challenges that may be "firsts" or haven't been answered before
• Understanding the value of transactional sales with strategic and consultative process
• Analytical skills and data driven
• Experience motivating your team to prospect and to build pipeline

About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected] .