Manager, Commercial Strategy & Planning

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Commercial Strategy & Planning team at Zayo owns the process of gathering and analyzing customer information, buying patterns, industry dynamics, and other attributes in order to optimally prioritize targeted go-to-market strategies, resource alignment, and product focus across Zayo’s network and our customer base. The team not only acts as subject matter experts of our customers data but also owns the process, maintenance, integrity, and governance of our customer data.

The right candidate is an organizational leader with a passion for data and analysis who has a clear vision for how data can transform company strategy. The Manager, Commercial Strategy & Planning is responsible for managing a team of specialists focused on Zayo’s customer data management and analysis. This role requires cross functional work with sales, IT, analytics, marketing, product, and customer service organizations. Responsibilities include project and program management, cross functional coordination, data governance, ability to pull and dissect data from multiple sources, and manage competing priorities in a fast paced environment. 

Responsibilities 

• Lead the day to day Customer data operations and execution for the Commercial Strategy & Planning Team

• Develop and drive internal cross functional process improvements to streamline analysis and workflows related to our Customer intelligence

• Optimize resource allocation across high priority initiatives related to customer data, prioritization, and sales support

• Work with internal partners to create compelling, data-driven and digital-centric business cases to support strategies and investments

• Governance oversight to verify and ensure data integrity and accuracy within Salesforce.com CRM system

• Solve escalations from internal stakeholders through governance and programmatic management of deliverables and outcomes

Qualifications

• Bachelor’s degree or higher with a business-related focus is required

• 3-5 year experience working in a financial or operational position is preferred. Telecom industry experience preferred, but not required.

• Ability to write reports, business correspondence, procedure manuals, and prepare presentations and proposals with careful attention to grammar, spelling and style with the audience in mind.

• Ability to identify process pain points and stakeholders affected when identifying solutions.

• Ability to effectively present qualitative and quantitative information and respond to questions from managers, employees, and co-workers.

• Active listening and the ability to communicate effectively and professionally via phone, electronic media, and face-to-face interactions.

• Advanced understanding of customer data and ability to dissect company publications, 10-K’s, 10-Q’s, 8-K’s and additional financial statements.

• Must be able to set goals/priorities and self manage to meet set deadlines related to goals.

• Advanced in the G Suite and MS Office suite of tools with an emphasis on Excel is required, including the use of common formulae and pivot tables.

• Requires an ability to be flexible and adaptable with work schedule and demands to meet strict deadlines under minimal supervision.

• Knowledge of Salesforce.com platform is a plus, familiarity with data management is required.

• Ability to solve practical problems and deal with a variety of variables in dynamic situations.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to view issues and concerns from multiple perspectives while keeping the ‘big picture’ in focus. Understands business implications of actions and decisions.

• Ability to work independently or on a team, support team objectives, take initiative and promote a positive team spirit.

Base pay range: $75,200 - $103,400, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.